The article deals with the problem of implementation of personalization in marketing communications based on empathy of brand consumers. The paper substantiates the significance of artificial intelligence in the collection and processing of a large amount of personal data of users of the online space. The article presents an analysis of the main scientific approaches of Russian and foreign authors specializing in the study of the emotional component in the construction of personalized online communications. The authors present the results of the comprehensive research of consumers’ attitude to the personalization of marketing communications based on the artificial intelligence capabilities. In the course of the study the authors consider the technologies of using artificial intelligence mechanisms in the construction of personal communications in the online environment. The article gives theoretical substantiation of the need to use the mechanism of empathy in the construction of personalized communication with consumers. The paper substantiates conclusions about the possibility to build empathic connection between brands and their consumers under the condition of activating the function of emotional contagion, the effectiveness of using the emotional state of consumers in the preparation of personalized offers. The study describes the specifics of using personalized marketing communications as a modern marketing tool, which is expressed in the impact on the identification of buyers at the subconscious level. The article presents the technologies of personalization through consumers’ attitudes towards personalized communications. The paper presents the results of an empirical study conducted by the authors of the article in the spring of 2020, aimed at determining the willingness of consumers to share information about their emotional states. The article makes the conclusions about the existence of consumers’ need for trusting relationship with brands based on the mechanism of empathy; about the possibility of increasing the effectiveness of personalized brand communications through the use of segmentation of consumers depending on their mood; about the benefits of using artificial intelligence technologies in marketing communications.
The issues of youth involvement in the consumption of cultural product have been examined. The analysis of theoretical approaches to the construction of models of involvement has been carried out. The models and technologies of consumer engagement on the example of museum grounds have been considered. An engagement model has been developed. The main results of an empirical research, affecting the issues of the study of technologies involving young people in the consumption of a museum product have been described. The recommendations on the application of technologies involving in the consumption of the museum product have been provided.
This article contains the results of the empirical study devoted to the problem of Russian youth political involvement and the influence of social media on the young people’s political activities. The study was in years 2018–2019. The study used quantitative method for collecting primary data (survey). The sample of the survey was 600 respondents. The respondents were young people studying at colleges and universities in Russian central region (18 districts). The study examines the political involvement of youth and the impact of social media on the young people political involvement. The survey has revealed the specifics of young people using different information channels to obtain news, thematic features of the information consumed, the degree of confidence in information, the attitude of young people towards politics, characteristics of political behavior, specifics of decision-making in crisis situations and patriotic sentiment among young people. The study has fixed the active use of online communication channels by young people, and their contradictory opinions on this question. They actively consume political information, but believe that they are not interested in politics; they are not involved and do not want to get involved in political activities, but they are ready to participate in protest movements; they have patriotic sentiments, but are not ready to contribute to the solving of political problems in the country. Keywords: youth, social media, information, interest, political involvement
The tutorial discusses the theoretical foundations of management in the field of inclusive higher education, specifics of inclusive higher education as an object of management, management methodology in the field of inclusive higher education and psycho-pedagogical practice in inclusive higher education. It is intended for students, postgraduates, teachers and University administration staff.
The set of problems of perception of elements of the external image of the organization that sells in the fast moving consumer goods (FMCG) area by the target audience has been raised. The elements of the external image of the organization that influence the behavior of hypermarket consumers are analysed. The article is based on the results of the empirical research of the hypermarket chain Globus consumer behavior. The study has been conducted using the online survey method, a sample of 658 respondents.Consumer perceptions about the company as a whole have been described, consumer attitude to the hypermarket has been revealed, the main elements of the external image of the hypermarket, on which the consumer target audience is focused on, have been defined. Insufficient involvement of consumers in events at points of sale, low awareness of different types of activities to stimulate consumers, a generally positive attitude and high brand awareness of the hypermarket have been identified. Insufficient use of the hypermarket’s website and official Internet resources by representatives of target groups (social network accounts, mobile application) has been revealed. The main channel for informing the target audience is advertising at the point of sale.Conclusions have been made about the need to develop the image policy of trade companies in the field of FMCG; about the need to promote mobile applications of hypermarkets; about the need to use interactive online technologies in social media and through the trade company`s website for operational communication with consumers, as well as to activate consumer behavior. It has been concluded about the impact of the atmosphere of a point of sale on the image of the company in the field of FMCG. Recommendations on optimizing communication channels, through which the target audience receives information about the point of sale of FMCG products, – have been developed.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.