Teaching and learning of chemistry involves scientific tests and experiments that take place in laboratories. It involves using hazardous chemicals and equipment posing risks and health hazards to the users. Hence, the users should be thoroughly versed with laboratory safety practices. Therefore, an attempt to understand the safety practices in chemistry laboratories in schools have been examined in this study.The data were collected administering a mixed method. Both descriptive and inferential statistical tools were used to analyse quantitative data while qualitative data were analysed thematically. Congruency of the eight predetermined themes was established by triangulating the quantitative and qualitative data using Statistical Package for Social Sciences version 21.The results indicated that the schools had good safety practices with adequate laboratory facilities and safety skills. The schools were also aware of emergency planning and chemical storage and labeling. However, schools lacked properly trained safety practitioners. It was also observed that chemicals and waste materials were disposed of without treatment. Further, it was also observed that there were shortages of safety gloves and goggles fume hood and pipette fillers.The study recommends school administrators, chemistry teachers, and laboratory assistants to procure unavailable items required for the safe conduct of chemistry laboratory activities. The study further recommends the Ministry of Education (MoE) to provide training to chemistry teachers and laboratory assistants on the safe handling of hazardous materials and on first aid techniques to address accidents.
Internet and telecommunication is nowadays one of the core necessities and is in fact required in every aspect of our daily lives. Bhutan introduced the internet and television in 1999. Internet and telecommunication has taken its roots in Bhutan and in every nook and cranny of the country. Given its importance, it is important to time to time assess its quality in the country for learning and development purposes. The study is based on quantitative analysis, using the SERVQUAL instrument. The data was collected through randomly distributed questionnaires through convenience sampling method via google form survey. Sample size of 384 was determined using an online survey monkey tool. The data for this study was analyzed using excel through paired two sample t-test to compare means and to see the significant difference between expectation and perception of the services of each dimension item of all the five dimensions at hypothesized mean difference of zero, alpha value of 0.05. The average gap score is at -0.6 which means that the expectations have not been met and quality of internet service is unsatisfactory. Interesting to note that TANGIBILITY, EMPATHY and RELIABILITY aspects require immediate attention. Generally, the difference between the two means is statistically significant, and therefore there is a statistical significant difference between perceived and expected internet service quality. The study therefore, recommends the (internet service providers) ISPs to consider improvements and rethinking developments on the dimensions discussed in the paper.
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