Highlights• Goal programming model for productiondistribution planning • Optimization of production and distribution decisions by considering profit and emission.• Integration of lead times into supply planning.• Bill-of-materials information included to the mathematical model. • Test of the proposed model by randomly generated test problems.
This study attempts to investigate the tourist's satisfaction as an influence on future behavioral intensions (intention to revisit and recommendation) within a tourism context, specifically with reference to the accommodation services, incoming travel agency services, and destination
facilities. The study was conducted in Alanya with a total of 2,200 respondents. The research findings indicated that there were significant relationships among destination attributes, tourist satisfaction, and behavioral intensions. Especially, the dimension of accommodation services was
the strongest predictor of the tourist satisfaction, followed by incoming travel agency services and facilities of Alanya. In addition to this, the repeat tourists were more likely than first-time tourists to intend to revisit Alanya in the future.
With the increase in competition in the hospitality sector, manpower has become an increasingly important factor. The labour‐intensive aspect of the tourism sector has put pressure on all entrepreneurs to act according to the needs and expectations of internal customers (personnel) and external customers (customers, suppliers). This paper studies personnel policies, recruitment methods and resources, future developments and the reasons for job changes for sample hotels in the Antalya Region in Turkey. A questionnaire was designed for all four‐ and five‐star hotels and first‐class holiday villages which were open during the winter period (January‐March 1999). For the questionnaire evaluation the bio‐medical data process was used. Recruitment methods, popular departments of sample hotels, most‐needed qualifications for personnel, training methods and changes in qualifications and in departments over the next five years, etc. are all discussed in this paper.
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