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Drawing on the motivation, opportunity and ability (MOA) framework, we investigate the influence of charismatic leadership on salespeople’s service and sales activities—termed service-sales ambidextrous (SSA) behavior, which subsequently turn into service recovery performance outcomes. The primary aim of this research is to strengthen salespeople’s service quality in parallel to their selling activities while recovering a service failure. We validate the model using a sample of 344 business-to-business salespeople using partial least square structural equation modeling (PLS-SEM) technique. Study results show that charismatic leadership is positively and significantly related to service-sales ambidexterity. Likewise, service-sales ambidexterity has a positive and significant relationship with service recovery performance and adaptive selling behavior. Moreover, we found a significant relationship between adaptive selling behavior and service recovery performance. The results further specify that salesperson motivation, opportunity and ability to engage in SSA significantly moderate the relationship between charismatic leadership and service-sales ambidexterity. The results suggest the need for training programs that provide the salesperson with opportunities to understand the simultaneous implementation of selling strategies while also providing customer services.

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The COVID-19 pandemic has a long-lasting influence on global economies. Households are expected to consume more electricity for their usual routine activities due to mandatory stay-at-home restrictions, resulting in greater energy utilization. The proposed study seeks to investigate the most relevant energy consumption factors amid the COVID-19 pandemic. The study employs a structural equation modeling approach to evaluate the responses from 511 Pakistani residents. Empirical results report a positive and significant association among perceived behavioral control (PBC), perceived environmental concern (PEC), perceived monitory benefits (PMB), and intention to save energy (ISE). Positive anticipated emotions (PAE) is found to be a significant predictor of ISE and energy-saving behavior (ESB). As a step further, we extend the analysis to find the moderating effect of perceived COVID-19 disruptiveness (PCD) between the relationship of ISE and ESB. Results reveal that PCD positively moderates this relationship. Based on research findings, policy implications and future research directions are provided for practitioners, researchers, and academicians to fulfill the country’s energy needs on its way to a future of sustainable development.

Environmental sustainability issues have become an increasing concern for enterprises and organizations due to new tendencies in climate change. Green supply chain management (GSCM) practices are growing worldwide in this context. Based on socio-technical systems and institutional theory, the present study develops a conceptual model highlighting a mediating effect between two distinct categories of GSCM dimensions, i.e., technical practices and behavioral practices, along with the moderating effect of institutional pressure on organizational performance. Data were collected from 260 Pakistani manufacturers, and the structural equation modeling (SEM) approach was employed to analyze the hypotheses. The classification of technical and behavioral GSCM practices and findings of this research contributes to the literature on GSCM. Empirical results reveal that behavioral practices of GSCM (top management support, supplier, and customer involvement) mediate the relationship between technical GSCM practices (eco-design, green manufacturing, and reverse logistics) and organizational performance (economic, environmental, and social). The results also demonstrate that institutional pressure positively moderates the relationship between technical practices and organizational performance. These findings suggest that organizations in developing countries must focus on the behavioral dimensions of GSCM first for the successful implementation of technical dimensions of GSCM to gain effective environmental, economic, and social performance. Supplementary Information The online version contains supplementary material available at 10.1007/s11356-022-20352-5.

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The primary objective of this research is to develop a better understanding of consumer's post-purchase psychological state by examining the influence of sales promotion and emotional brand attachment on post-purchase cognitive dissonance, taking into account the mediating role of impulse buying behavior. The current study addresses several gaps in literature. Firstly, it is hard to find the direct impact of sales promotion and emotional brand attachment on post-purchase cognitive dissonance. Secondly, to the best of our knowledge, few studies have investigated the mediating role of impulse buying behavior in consumer research. A sample of 256 respondents was collected from Pakistani retail consumers. The statistical findings of this study show that sales promotion has a significant positive effect on the impulse buying behavior and post-purchase cognitive dissonance. Furthermore, results indicate that emotional brand attachment has a negative influence on impulse buying behavior but has a significant positive impact on post-purchase cognitive dissonance. Meanwhile, impulse buying behavior is a potential mediator between sales promotion, emotional brand attachment, and post-purchase cognitive dissonance relationships. The moderating role of Gender describes that the positive relationship between sales promotion and post-purchase cognitive dissonance will be stronger for women as compared to men at a higher level of sales promotion.