Kualitas pelayanan adalah totalitas fitur dan karakteristik produk atau jasa yang tergantung pada kemampuannya untuk memuaskan kebutuhan yang dinyatakan atau tersirat. Kepuasan pelanggan adalah tingkat perasaan seseorang setelah membandingkan kinerja (atau hasil) yang ia persepsikan dibandingkan dengan harapannya. Penelitian ini bertujuan untuk menganalisis kualitas pelayanan customer service terhadap kepuasan nasabah dan menguji pengaruh kualitas pelayanan customer service terhadap kepuasan nasabah pada Bank BJB cabang Subang. Penulis menggunakan pendekatan kuantitatif dengan metode analisis deskriptif dan analisis statistik. Populasi pada penelitian ini sebanyak 3.841, dengan jumlah sampel yang diambil sebanyak 100 orang. Sedangkan alat pengumpulan data yang digunakan adalah kuesioner. Hasil analisis penelitian menunjukkan pengaruh kualitas pelayanan customer service terhadap kepuasan nasabah pada Bank BJB cabang Subang menunjukkan tingkat hubungan yang tinggi dengan kontribusi pengaruh yaitu sebesar 64,4% dan sisanya sebesar 35,4% dipengaruhi oleh faktor lain yang tidak diteliti.Service quality is the totality of features and characteristics of a product or service that depends on its ability to satisfy stated or implied needs. Customer satisfaction is the level of one's feelings after comparing the performance (or results) he perceives compared to his expectations. This study aims to analyze the quality of customer service service to customer satisfaction and examine the influence of customer service quality on customer satisfaction at the Bank of the Subang branch BJB. The author uses a quantitative approach with descriptive analysis and statistical analysis methods. The population in this study was 5,240, with a total sample of 100 people. While the data collection tools used were questionnaires. The results of the research analysis showed the influence of customer service quality on customer satisfaction at the Bank of the Subang branch BJB showed a high level of relationship with the contribution of influence that is equal to 64.4% and the remaining 35.4% is influenced by other factors not examined.
E-commerce, in particular, is making extensive use of the latest innovations in information technology. The rise of online shopping provides companies with a new channel for expanding their operations. Despite this, many individuals lack an understanding of what drives businesses to embrace e-commerce. The purpose of this research is to illuminate the considerations that companies take into account when deciding to implement e-commerce. This research used a qualitative descriptive approach and a literary analysis to gather information. The findings of this research indicate that there are a variety of organizational elements, including technological, organizational, and environmental, that contribute to the adoption of e-commerce. The study's findings should provide further context for discussions of the elements that influence businesses' decisions to adopt e-commerce.
Abstrak Penelitian ini dilakukan berdasarkan permasalahan yang ditemukan pada saat proses observasi produk Teh Celup Walini yang di produksi oleh PT. Perkebunan Nusantara Ciater. Tujuan dari penelitian ini untuk mengetahui: (1) Bagaimana pengaruh kualitas produk pada produk Teh Celup Walini Subang yang di produksi oleh PTPN VIII Ciater. (2) Bagaimana pengaruh minat beli terhadap produk Teh Celup Walini Subang yang di produksi oleh PTPN VIII Ciater. (3) Seberapa besar pengaruh kualitas produk terhadap minat beli konsumen pada produk Teh Celup Walini Subang yang di produksi oleh PTPN VIII Ciater. Penelitian ini termasuk penelitian deskriptif dengan pendekatan kuantitatif. Populasi dari penelitian ini adalah konsumen pada produk Teh Celup Walini yang di produksi oleh PTPN VIII Ciater. Teknik penentuan sampel menggunakan rumus Slovin diperoleh sampel sebanyak 100 orang. Data dikumpulkan dengan kuesioner yang telah diuji validitas dan reabilitasnya. Teknik analisis data yang digunakan adalah regresi linear sederhana. Kata kunci : Kualitas produk, Minat Beli. Abstract This research was conducted because it was based on the problems found during the observation process at the product Walini Tea Bags produced by PT. Perkebunan Nusantara VIII. The purpose of this study was to determine: (1) How does it effect on product quality of product Walini Tea Bags Subang produced by PT. Perkebunan Nusantara VIII. (2) How does it effect on buying interest of product Walini Tea Bags Subang produced by PT. Perkebunan Nusantara VIII. (3) How big is the influence of product quality on buying interest of product Walini Tea Bags Subang produced by PT. Perkebunan Nusantara VIII. This research includes descriptive research with a quantitative approach. The population of this research are Walini Tea Bags produced by PT. Perkebunan Nusantara VIII. The technique of determining the sample using the Slovin formula obtained a sample of 100 people. Data were collected by means of a questionnaire that had been tested for validity and reliability. The data analysis technique used is simple linear regression. Keywords: Product quality, buying interest
Penelitian ini bertujuan untuk mengetahui pengaruh kualitas jasa terhadap kepuasan pelanggan. Jenis penelitian yang dilakukan adalah explantory dengan pendekatan kuantitatif. Jumlah sampel dalam penelitian ini berjumlah 100 responden yang merupakan pelanggan wisata pemandian air panas Ciater SPA Resort Subang. Teknik yang digunakan dalam pengambilan sampel dalam penelitian ini menggunakan teknik insidental sampling. Analisis data yang digunakan adalah Structural Equation Modeling (SEM) dengan Metode Partial Least Score (PLS). Pengumpulan data dilakukan dengan cara penyebaran kuisioner yang telah diuji validitas dan reliabilitasnya. Berdasarkan hasil penelitian ini menunjukan bahwa Kualitas Jasa berpengaruh signifikan terhadap Kepuasan Pelanggan baik secara simultan dan parsial. Dilihat dari hasil koefisien jalur atau factor loading dari variabel laten kualitas jasa terhadap variabel laten kepuasan pelanggan pada wisata pemandian air panas Ciater SPA Resort sebesar 0.632 dengan nilai t-hitung sebesar 13.123. The aim off this study is to examine the effect of product quality and service qualitty to customer statisfaction. The type of research is explanatory with quantitative approach. The number of sample in this study amounted to 100 respondents who are customer of hot spring tour Ciater SPA Resort Subang. Sampling technique used in this research is insidental sampling technique. Analysis of the data used is Structural Equation Modeling (SEM) with the method Partial Least Score (PLS). The data collection was done by distributing questionnaries that have been tested for validity and reliability. Based on the results show that Service Quality significantly infuence Costomer Satisfaction both simultaneously and partially. Seen from the results of the path coefficient or factor loading from the service quality variable to the costumer statisfaction latent variable on the hot spring Ciater SPA Resort Subang amounting to 0.632 with a t-count value of 13.123.
Efektivitas Pelayanan Calon Pekerja Migran Indonesia Pada Layanan Terpadu Satu atap Dinas Tenaga Kerja dan Transmigrasi Kabupaten Subang merupakan amanat Undang-undang Republik Indonesia Nomor 18 Tahun 2017 tentang Pelindungan Pekerja Migran Indonesia. Dinas Tenaga Kerja dan Transmigrasi Kabupaten Subang memiliki tanggung jawab mengenai Pembinaan dan Pelayanan terhadap para calon pekerja migran dari mulai registrasi sampai berkas akhir pemberangkatan ke lokasi atau tujuan dia bekerja. Penelitian yang dilakukan bersifat deskriptif yaitu untuk mendapatkan data yang objektif dalam rangka mengetahui dan memahami efektifitas pelayanan Calon Pekerja Migran dengan studi Pada Dinas Tenaga Kerja dan Transmigrasi Kabupaten subang. Adapun informan adalah Kepala Bidang Penempatan Kerja, Bagian Layanan Calon Pekerja Migran dan calon pekerja migran yang tercatat di Dinas Tenaga Kerja dan Transmigrasi Kabupaten subang. Berdasarkan penelitian diketahui bahwa Efektivitas Pelayanan Calon Pekerja Migran Indonesia Pada Layanan Terpadu Satu Atap Dinas Tenaga Kerja dan Transmigrasi Kabupaten Subang dinilai belum efektif hal ini dikarenakan dimensi efektivitas menurut Sondang P Siagian (1996:60) mengenai Pengukuran efektivitas diantaranya Faktor Waktu, Faktor Kecermatan dan Faktor gaya Pemberian Layanan belum sepenuhnya dijalankan oleh para pegawai. Effectiveness of the Services of Prospective Indonesian Migrant Workers in Integrated Services One roof of the Subang Regency Manpower and Transmigration Office is mandated by Law of the Republic of Indonesia Number 18 of 2017 concerning Protection of Indonesian Migrant Workers. The Subang Regency Manpower and Transmigration Office has the responsibility regarding the Development and Services of prospective migrant workers from the registration to the final documents of departure to the location or destination for their employment. The research is descriptive in nature, namely to obtain objective data in order to know and understand the effectiveness of the services of prospective migrant workers by studying the Subang District Manpower and Transmigration Office. The informant is the Head of Work Placement, Service Section for Prospective Migrant Workers and prospective migrant workers registered at the Subang Regency Manpower and Transmigration Office. Based on the research, it is known that the Effectiveness of Indonesian Migrant Workers Prospective Services in the One-Stop Integrated Service of the Subang Regency Manpower and Transmigration Office is considered ineffective because of the effectiveness dimension according to Sondang P Siagian (1996: 60) regarding the measurement of effectiveness including Time Factor, Accuracy Factor and Factor the style of Service Delivery has not yet been fully carried out by employees.
Era perdagangan bebas dewasa ini, perusahaan dituntut dalam menentukan dan membangun sistem manajemen yang mampu secara professional merentesi data para nasabah. Dua hal yang menjadi pertimbangan utama perusahaan dalam meretesi nasabah para nasabah yaitu: Pertama karena semakin mahalnya biaya perolehan nasabah baru dalam iklim kompetensi yang sedemikian ketat. Kedua adanya kenyataan bahwa tingkat kemampulabaan perusahaan berbanding lurus dengan pertumbuhan hubungan antara perusahaan dan nasabah secara permanen. At this era of free trade, the company is required to determine and establish a management system that is capable of data merentesi professional customers. Two things into consideration in the company's main customer meretesi customers are: Firstly because of the increasingly high cost of acquisition of new customers in a climate of competence so tight. Both the fact that the level of profitability the company is directly proportional to the growth of the relationship between companies and customers permanently.
International trade is a trade between two companies with different countries, place, social, economic conditions involving those conditions, there are problems arise is the method of payments in that trade. The purpose of this observation is to explain the process of using the Letter of Credit that was used by PT. San San Saudaratex Jaya, ascertaining this Letter of Credit in export and import. Letter of Credit is one of the international paying methods, that the safest against to the exporter or importer. The observation method that was used by the writer to collect data and information is field research, observation and whereas, the descriptive method was used to analyze the data. The result of this observation, are PT. San San Saudaratex Jaya, uses a Letter of Credit as a method of payment in export and import. There are L/C type Sight and Usance, and also Transferable L/C for the other beneficiary. The company chooses that kind of L/C because there is better for both sides the exporter and the importer. The problems are facing by the company are discrepancies, bank fees in relation to the documents in using L/C. It is better if the company using another method of payments base on relation and trust among importer and exporter in doing the business for deducting expenses in relation to L/C documents, that so expansive. Perdagangan internasional adalah perdagangan yang melibatkan dua pengusaha dengan tempat, sosial budaya, kondisi ekonomi yang berbeda dengan melihat hal tersebut maka ada masalah yang timbul yaitu cara penyelesaian pembayaran yang sering menjadi masalah. Tujuan dari penelitian ini adalah untuk mengetahui dan menjelaskan bagaimana proses pelaksanaan penggunaan Letter of Credit (L/C) dalam transaksi ekspor dan impor yang telah dilakukan oleh PT. San San Saudaratex Jaya. Letter of Credit merupakan salah satu cara pembayaran didalam perdagangan internasional yang paling aman ditinjau dari sudut eksportir maupun importir. Metode penelitian yang digunakan penulis untuk mengumpulkan data dan informasi yaitu penelitian lapangan berupa observasi dan wawancara, serta penelitian pustaka. Sedangkan untuk menganalisa data, metode yang digunakan yaitu metode deskriptif. Hasil yang diperoleh dalam penelitian ini, antara lain; PT. San San Saudaratex Jaya, menggunakan L/C dalam transaksi ekspor dan impor. Dalam hal ini perusahaan menggunakan L/C dengan cara pembayaran Sight dan Usance, sedangkan kemungkinan penggunaannya oleh Beneficiary lain digunakan Transferable L/C. Perusahaan memilih jenis-jenis L/C tersebut, karena dianggap menguntungkan ditinjau dari segi eksportir maupun importir. Hambatan-hambatan yang berupa discrepancies, pembayaran biaya bank, didalam pengurusan dokumen merupakan salah satu hambatan didalam penggunaan L/C. Akan lebih baik lagi jika perusahaan menggunakan metode pembayaran internasional yang lainnya, tentunya sesuai dengan kesepakatan kedua belah pihak untuk menekan biaya-biaya yang timbul didalam penggunaan L/C, yang dirasakan cukup besar.
The sports industry is an industry that has significant revenue potential. This can then be further optimized with proper marketing. Digital marketing through a website is a marketing step that has relatively good potential. This research will determine how digital marketing is carried out for sports products through websites. This research will be conducted using a qualitative approach. The data used in this study is secondary data derived from the results of previous research and studies. This study found that the website can function as a medium for spreading information related to sports products, especially products that have just come out. Then the help of SEO can increase the website’s optimization so that it will be on the first page of searches using Google so that, in the end, it will increase the amount of traffic on the website.
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