PurposeThe aim of our research was to gain knowledge about patients’ opinions, experiences, and preferences with regard to the way the news is being delivered to them.Materials and methodsDetailed research was carried out on a group of 314 patients using the CAWI (Computer-Assisted Web Interview) technique. Adult responders who had earlier received bad news were questioned about their opinion about the way the doctor acted while delivering bad news and how he did it.ResultsPatients, who define the following aspects of their visit as negative/lacking: 1) doctor’s behavior in the moment of delivering bad news, 2) amount of time devoted to the visit, 3) lack of doctor’s attention, 4) usage of medical terminology, 5) doctor’s honesty, 6) emotional and cognitive support from the doctor, more often tend to change the doctor in charge of their therapy or decide to cease the medical treatment.ConclusionDoctors’ behavior and the way they deliver news to patients are key elements that strongly influence patients’ future therapy. It makes an impact on patient’s decision whether to continue or cease the treatment. In the first case, it also leads the patient to choose to continue the treatment under the guidance of the same specialist or to find another one. The data that we acquired and that we will discuss below will form the basis for editing a communication protocol concerning delivering bad news. It is necessary to create such a protocol in order to improve the quality of communication with patients, especially as regards delivering bad news to them.
Numerous guidelines for students and medical professionals provide the instructions of proper behavior during encounters with patients in a doctor's office. However, they quite often do not consider cultural differences that may affect the doctor-patient relationship. In our study we analyzed Polish patients' expectations (N = 976) for their physicians' actual behavior. We compared our results with analogue studies performed in the United States. We determined that patient expectations concerning a desirable form of verbal and nonverbal communication with a physician vary to a considerable degree. Relatively universal, however, is the wish that the doctors introduce themselves and apply personalized forms of contact.
Introduction. Ability to gather and process medical data serves as a basic tool of doctor’s work, which can be improved by applying communication protocols. In most cases, however, instructions presented by such models are too general and do not take into account patients’ preferences. Material and Methods. The study was carried out in the form of an electronic questionairre sent to a randomly chosen group of adult patients (N = 967). It consisted of close-ended questions about the quality of communication skills of family practitioners and specialists working at outpatient clinics and health centers. Results. Only 21% of patients claimed that the appointment started on time. 51% mentioned disruptions during the meeting, mainly by a third party (34%). A considerable majority of physicians carried out the interview in a manner that was understood by patients, nevertheless 56.6% of the respondents felt underinformed as far as the nature of their illness was concerned – these objections were mostly expressed by patients suffering from chronic diseases. Conclusions. Our research shows that a proper organization of work as well as observing the principles of appropriate clinical communication can facilitate doctors’ performance, and thus increase both the level of patients’ satisfaction and the quality of medical services.
Purpose: To assess the opinions of people, using, or familiar with Chodakowska’s method, on her marketing strategy and public relations. Materials and methods: The research was conducted between the 31st of March and the 4th of April 2014. A questionnaire, consisting of 31 questions was created and uploaded at website. All internet users, interested in Chodakowska’s method, were able to take part in the research. The study group consisted of 1005 respondents. Results; The vast majority of respondents familiar in any way with Chodakowska used her workout programs. The Chi-squared test indicated statistically significant dependency between the place of residence and using Chodakowska’s workout programs. Among the ways of getting to know Chodakowska’s workout programs, friends proved to be the most common and the official Facebook fan page took second place. Among all respondents, who use the workout programs have never used any program, before they learned about Chodakowska and her method. The majority of respondents declare that the popularity of Chodakowska is due to the free of charge YouTube movies, then the regularly updated Facebook fan page, building a community of physically active people. Conclusions: The results of the study it is possible to state that using a customized approach and creating a positive image in relations with society can be adopted in promoting physical activity and a healthy diet. In addition, one can state that when developing future obesity prevention campaigns, the achievements and experience of Chodakowska should be taken into account.
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