In this paper, we describe our experiences of developing and evaluating GUIDE, an intelligent electronic tourist guide. The GUIDE system has been built to overcome many of the limitations of the traditional information and navigation tools available to city visitors. For example, group-based tours are inherently inflexible with fixed starting times and fixed durations and (like most guidebooks) are constrained by the need to satisfy the interests of the majority rather than the specific interests of individuals. Following a period of requirements capture, involving experts in the field of tourism, we developed and installed a system for use by visitors to Lancaster. The system combines mobile computing technologies with a wireless infrastructure to present city visitors with information tailored to both their personal and environmental contexts. In this paper we present an evaluation of GUIDE, focusing on the quality of the visitor's experience when using the system.

The GUIDE system has been developed to provide city visitors with a hand-held context-aware tourist guide. The system has been successfully deployed in a major tourist destination and is currently at the stage where it is publicly available to visitors who wish to explore the city. Reaching this stage has been the culmination of a number of distinct research efforts. In more detail, the development of GUIDE has involved: capturing a real set of application requirements, investigating the properties of a cell-based wireless communications technology in a built-up environment and deploying a network based on this technology around the city, designing and populating an information model to represent attractions and key buildings within the city, prototyping the development of a distributed application running across portable GUIDE units and stationary cell-servers and, finally, evaluating the entire system during an extensive field-trial study. This paper reports on our results in each of these areas. We believe that through our work on the GUIDE project we have produced a blueprint for the development of interactive contextaware systems that should be of real value to those in the community who wish to develop such systems in a practical environment.

Growth in e-commerce has led to increasing use of light goods vehicles for parcel deliveries in urban areas. This paper provides an insight into the reasons behind this growth and the resulting effort required to meet the exacting delivery services offered by e-retailers which often lead to poor vehicle utilisation in the last-mile operation, as well as the duplication of delivery services in urban centres as competitors vie for business. A case study investigating current parcel delivery operations in central London identified the scale of the challenge facing the last-mile parcel delivery driver, highlighting the importance of walking which can account for 62% of the total vehicle round time and 40% of the total round distance in the operations studied. The characteristics of these operations are in direct conflict with the urban infrastructure which is being increasingly redesigned in favour of walking, cycling and public transport, reducing the kerbside accessibility for last-mile operations. The paper highlights other pressures on last-mile operators associated with managing seasonal peaks in demand; reduced lead times between customers placing orders and deliveries being made; meeting delivery time windows; firsttime delivery failure rates and the need to manage high levels of product returns. It concludes by describing a range of initiatives that retailers and parcel carriers, sometimes in conjunction with city authorities, can implement to reduce the costs associated with last-mile delivery, without negatively impacting on customer service levels.

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This paper considers the importance of context in mobile systems. It considers a range of context issues and focus on location as a key issue for mobile systems. A design framework is described consisting of taxonomies of location, mobility, population and device awareness. The design framework informs the construction of a semantic model of space for mobile systems. The semantic model is reflected in a computational model built on a distributed platform that allows contextual information to be shared across a number of mobile devices. The framework supports the design of interactive mobile systems while the platform supports their rapid development.

Summary In this paper, we critique ICT's current and projected climate impacts. Peer-reviewed studies estimate ICT's current share of global greenhouse gas (GHG) emissions at 1.8%–2.8% of global GHG emissions; adjusting for truncation of supply chain pathways, we find that this share could actually be between 2.1% and 3.9%. For ICT's future emissions, we explore assumptions underlying analysts' projections to understand the reasons for their variability. All analysts agree that ICT emissions will not reduce without major concerted efforts involving broad political and industrial action. We provide three reasons to believe ICT emissions are going to increase barring intervention and find that not all carbon pledges in the ICT sector are ambitious enough to meet climate targets. We explore the underdevelopment of policy mechanisms for enforcing sector-wide compliance, and contend that, without a global carbon constraint, a new regulatory framework is required to keep the ICT sector's footprint aligned with the Paris Agreement.

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