AbstrakPenelitian ini bertujuan untuk menggambarkan implementasi Sistem Penjaminan Mutu Internal (SPMI) sebagai upaya meningkatkan mutu pendidikan di Universitas Gadjah Mada. Studi ini merupakan penelitian kualitatif dengan metode studi kasus. Penelitian dilakukan di Universitas Gadjah Mada, dengan subjek Kantor Jaminan Mutu (KJM UGM). Teknik pengumpulan data: observasi langsung, penelusuran dokumen dan arsip, serta wawancara. Hasil penelitian menunjukkan: (1) Kebijakan dan konsep SPMI berupa dokumen akademik dan dokumen mutu disusun oleh KJM UGM; (2) KJM UGM sebagai koordinator dalam merencanakan dan melaksanakan SPMI di seluruh universitas; (3) Implementasi SPMI dilaksanakan dengan penyusunan rancangan berupa Siklus SPMI; (4) Kendala yang dihadapi: komitmen pimpinan, jumlah tenaga auditor, kegiatan SPMI menjadi rutinitas; (5) Langkah yang ditempuh: menyediakan tenaga expert penjaminan mutu, pelatihan auditor, membangun semangat penjaminan mutu; (6) Evaluasi Implementasi SPMI dilaksanakan setiap tahun; (7) Pemanfaatan hasil implementasi SPMI: membangun budaya mutu, akreditasi dan sertifikasi nasional dan internasional; dan (8) Pengembangan implementasi SPMI mengacu pada manajemen mutu ISO dan standar BAN PT. Kata kunci: implementasi SPMI, penjaminan mutu, mutu pendidikan Abstract This study aims to describe the implementation of the Internal Quality Assurance System (IQAS) as an effort to improve quality of education at Gadjah Mada University. This study is a qualitative research with case study method. Research conducted at Gadjah Mada University, the subject of research is the Quality Assurance Office (KJM UGM). Data collection techniques: direct observation, review of archive documents, and interviews. The results showed as follows: (1) Policies and concepts of IQAS consist of academic documents and quality documents compiled by KJM UGM; (2)Organizing IQAS conducted by KJM UGM in planning and implementing of IQAS; (3) Implementation of IQAS conducted by drafting the plan of IQAS Cycle; (4) Constraints faced: leadership commitment, the number of auditors, IQAS activity become routine; (5) Steps taken to overcome the constraints: providing expert quality assurance personnel, auditor training, building a passion for quality assurance; (6) Evaluation of the Implementation of IQAS held every year; (7) Utilization of the results of the implementation of IQAS: building the culture of quality, accreditation and certification both national and international; and (8) Development of implementation of IQAS refered to the quality management of ISO and the standard of BAN PT.
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