House burglary is a prevailing issue in Nigeria owing to the inefficiency of formal security institutions in dealing with incidences of urban household burglary. This study examines households and neighbourhoods' responses to household burglary in Ibadan, Nigeria. In-depth interviews and household questionnaires were the primary data collection tools. A crosssectional survey design was adopted while a multi-stage sampling technique was used to select 299 respondents. Analysis of Variance confirmed the research hypothesis which suggested that burglary crimes committed differ significantly among residential neighbourhoods (F=3.012). Burglary occurred mostly in houses that were accessed through footpaths. Furthermore, females reported witnessing burglaries more than males. Neighbourhood responses to burglary include the use of gates, private security outfits and local vigilante groups. Individual households relied on burglary proof windows and door; broken bottles and wire fencing for protection. The intensity of crime in suburban areas impacts residential relocation and property values. Neighbourhood planning and good housing design remain other means through which easy accessibility by burglars can be prevented.
The present study examined the role of service quality on organisational performance among telecommunication employees. A survey research design was used to conduct this study with a sample of 123 employees selected using a two-stage sampling technique in Lagos (62 participants and Oyo state (61 participants). Data collection was through a self-reported questionnaire that measured service quality and organisational performance. Results indicate that there exists a significant positive relationship between service quality and organizational productivity of the Nokia telephone company (r = .34; P<.01).service quality had significant joint influence on organizational productivity [R = .54; R² = .29; F (1, 121) = 13.21; P<.01]. The study concluded that service quality predicts organisational performance. The study, therefore, recommended that quality in service delivery be boosted by adding more value-added extra services to customers. This will give the customers the view that Nokia management values their customers.
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