Zomato: a shining armour in the foodtech sector

Raman, Prashant

doi:10.1080/15228053.2018.1552396

Cited by 13 publications

(9 citation statements)

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“…It is an Indian restaurant aggregator and food delivery portal where customers post their reviews and ratings regarding delivery of food products. Gupta (2019) and Raman (2018) have studied the Zomato food App and its impact on the hospitality sector in India by employing the Zomato website platform to collect data and perform analyses. Every restaurant listed on Zomato had a large number of reviews and average delivery rating for every restaurant was also mentioned.…”

Section: Methodsmentioning

confidence: 99%

Analysing customers' reviews and ratings for online food deliveries: A text mining approach

Khan

Shamim

et al. 2022

Int J Consumer Studies

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The purpose of this study was to explore the relationship between online reviews and ratings through text mining and empirical techniques. An Indian food delivery portal (Zomato.com) was used, where 50 restaurants on Presence Across Nation (PAN) basis were selected through stratified random sampling. A total of 2530 reviews were collected, scrutinized, and analysed. Using the NVivo software for qualitative analysis, seven themes were identified from collected reviews, out of which, the 'delivery' theme was explored further for identifying sub-themes. Linear regression modelling was used to identify the variables affecting delivery ratings and sentiment analysis was also performed on the identified sub-themes. Regression results revealed that hygiene and pricing (delivery subthemes) demonstrated lower delivery ratings. These variables can be established as indicators for restaurants and related online food delivery services to build their business model around them. Similarly, negative sentiments were observed in pricing and hygiene sub-themes. Restaurants and online food services can enhance hygiene levels of their food delivery process in order to receive higher delivery ratings. Similarly, pricing of food items can be modified such that customers are not deterred from ordering the items-food and ordering service do not become cost-prohibitive. This study devised a standardized methodology for analysing vast amounts of online user-generated content (UGC).Findings from this study can be extrapolated to other sectors and service industries such as, tourism, cleaning, transportation, hospitals and engineering especially during the pandemic.

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Section: Methodsmentioning

confidence: 99%

Analysing customers' reviews and ratings for online food deliveries: A text mining approach

Khan

Shamim

et al. 2022

Int J Consumer Studies

View full text Add to dashboard Cite

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“…Source: Parmar (2019) 1.1 Zomato Zomato, an online food ordering application that has gained more popularity in a relatively short time, was founded by two Indian entrepreneurs Deepinder Goyal and Pankaj Chaddah, in the year 2008 (Sharma, 2018). Primarily set foot as a reviewer for different restaurants, later gradually expanded into the other areas of foodtech business (Raman, 2018). From the beginning, it has provided numerous benefits to the customers hence, Zomato became a familiar name, especially for food lovers (Sharma and Waheed, 2018) in India.…”

Section: Figure 1: Food Delivery Apps Penetration In Indiamentioning

confidence: 99%

“…Indians are highly active at using mobile applications for ordering food online from various apps (Jeyakumari, 2020) and the use of apps depends on individual choice and convenience. With more than 1.2 billion population, India is at the cusp of a massive e-commerce revolution (Raman, 2018). In March 2019, food app downloads increased by 2.9 times year-on-year in India to around 46.4 million downloads (Times of India Newspaper, 2019).…”

Section: Introductionmentioning

confidence: 99%

Factors Influencing Consumer Attitude And Perception Towards Online To Offline (O2o) Food Delivery Business In A Tier 3 City Of India

Rishi¹,

Patil²,

D³

2021

JUSST

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The growth in technology coupled with low-cost mobile data plans attracts many people to access the Internet, which has resulted in a spike in Online to Offline (O2O) business in India including Online Food Delivery (OFD) platforms. In the present global COVID-19 pandemic, the OFD service providers played a vital role in delivering the food to consumers and enabling the restaurants to keep operating by minimising their losses. With the increase in demand for fast and online foods, many businesses are entering into tier 3 cities in India. This study was conducted in a tier 3 city in the month of February-March 2020 to assess the consumer attitude and perception towards an OFD application, Zomato. The results indicate that the frequency of using an app, monthly expenditure of the respondent and the first five order benefits that the Zomato offers to the customers shows highly significant to the orders they place. However, most of the respondents reported digital trustworthiness, higher service charges, followed by higher prices as the challenges while ordering food. Home-cooked food with 24×7 availability were the expectations of the consumers. As the demand for online food orders increases, there is a huge scope to improve the business, if the company switches to adopt user-friendly services and provide excellent quality products at a reasonable price. Government need to ensure safety in online transactions in order to attract more people to use electronic medium for transaction. The outcome of the study would help the policy makers and OFD players to better understand the insights of consumers towards OFD system especially in a tier III cities and may take new initiative for the improvement of OFD business sector.

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“…Paytm has withstood all these challenges and is one of the most preferred e-wallets of Indians (Singh, 2021). Deepinder Goyal and Pankaj Chaddah of Zomato started converting paper menus to digital ones and eventually created a restaurant aggregator and food delivery company, unveiling this spirit (Raman, 2018),…”

Section: Converting Hardships Into Opportunitiesmentioning

confidence: 99%

Leadership in Crisis: Lessons from India

Mahapatra

Kalra

2021

NHRD Network Journal

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Society is going through transformation and disruption from time immemorial. Globalisation, liberalisation of the economies and technological disruptions have created unprecedented eventualities in the political, economic, social and industrial domains. The recent COVID-19 pandemic has added enhanced complexities to these domains. The role of leaders, thus, becomes an integral part of addressing these complexities. The authors argue that the leadership role in the business world appears to have transformed from top-down autocratic leadership to inclusive leadership; with each of the stakeholders having critical roles to play. The article summarises the lessons learnt from the Indian texts, scriptures and philosophy that contemporary leaders can consider and possibly adopt. A few examples from the scriptures and texts are discussed, linking to current leadership practices. Further, leaders are encouraged to expand their roles to address well-being, compassion, empathy and trust. To be more effective and impactful, the leaders need to continuously reinvent themselves with changing times and contexts.

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Zomato: a shining armour in the foodtech sector

Cited by 13 publications

References 0 publications

Analysing customers' reviews and ratings for online food deliveries: A text mining approach

Analysing customers' reviews and ratings for online food deliveries: A text mining approach

Factors Influencing Consumer Attitude And Perception Towards Online To Offline (O2o) Food Delivery Business In A Tier 3 City Of India

Leadership in Crisis: Lessons from India

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