Would you mind sharing your story? A narrative exploration of incivility experiences in the Information Technology workplace

Prabhu, G; Pandey, Vijyendra; Jeyavel, Sundaramoorthy; Greeshma, Rajgopal

doi:10.1108/itp-10-2021-0759

Cited by 6 publications

(10 citation statements)

References 45 publications

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“…That said, the convenience sampling approach of our study does leave some concerns regarding sample representativeness. Although, a review of recent studies conducted on South Asian IT professionals reveals similar demographic characteristics (in terms of sample size, age, and work experience) as our study (please refer, Sharma and Nambudiri (2020), Tomer et al (2022), Prabhu et al (2022)) which gives more support to the representativeness of our sample. However, future studies can use more systematic sampling strategies to minimize chances of bias.…”

Section: Limitations and Future Researchsupporting

confidence: 72%

“…Although, a review of recent studies conducted on South Asian IT professionals reveals similar demographic characteristics (in terms of sample size, age, and work experience) as our study (please refer, Sharma and Nambudiri (2020), Tomer et al . (2022), Prabhu et al . (2022)) which gives more support to the representativeness of our sample.…”

Section: Limitations and Future Researchmentioning

confidence: 99%

“…A possible reason for this is that most studies have been conducted in western contexts, where the family's participation in one's professional life is less prominent than in collective societies (Jolly et al ., 2021). However, even among studies conducted in Asian contexts, the focus has mostly been on supervisor support (Prabhu et al ., 2022; Sharma and Nambudiri, 2020). Additionally, most studies have evaluated the same source of support (supervisor/coworker) in distinct contexts, making it difficult to draw general conclusions (Jolly et al ., 2021).…”

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confidence: 99%

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The effect of social support on teleworker environment and work engagement: a multimethod analysis

Kakkar

Kuril

Saha

et al. 2023

ITP

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PurposeEmploying the “Job demands-resources (JD-R)” framework, this study examines the impact of co-occurring social supports (supervisor, coworker, and family support) on the telework environment and employee engagement.Design/methodology/approachThe study uses a multimethod approach. Data from 294 employees belonging to Indian technology organizations were collected and analyzed using the partial least squares (PLS)-based structure equation modeling software SmartPLS4. Following this, necessary condition analysis (NCA) was carried out using the NCA package for R.FindingsTelework environment was found to mediate the relationship between social support and work engagement. Supervisor support and instrumental family support were identified as predictors as well as necessary conditions for telework environment. Coworker support was identified both as a predictor and necessary condition for telework environment. Although emotional family support was found to be a predictor of telework environment, it was not identified as a necessary condition.Practical implicationsThe findings indicate that coworker support and family instrumental support are as important for telework success as supervisor support. Moreover, our findings suggest that varying levels of telework environments (low, moderate, and high) may necessitate distinct social support configurations. Consequently, organizations should match their social support configuration to match their overall teleworking strategy.Originality/valueA basic premise of the JD-R framework is that resources exist in caravans (bundles). However, previous research (in telework) has concentrated on only one or two kinds of social support, that too in varying situational contexts, limiting generalizability of the findings. This has also produced inconsistent conclusions concerning the role of support providers such as coworkers and family. Recent developments in JD-R also suggest that the role of resources may vary in terms of their importance (necessity) for work engagement. By augmenting standard regression-based techniques with NCA, the authors explore these issues to provide a more thorough understanding of the influence of social supports on work engagement in telework situations.

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Section: Limitations and Future Researchsupporting

confidence: 72%

Section: Limitations and Future Researchmentioning

confidence: 99%

mentioning

confidence: 99%

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The effect of social support on teleworker environment and work engagement: a multimethod analysis

Kakkar

Kuril

Saha

et al. 2023

ITP

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“…Regarding control variables, Prabhu et al (2023) showed that female subordinates found it unprofessional for male coworkers to relay team leaders’ instructions to them as they perceived them as uncivil. Subordinates in their 30s or less reported experiencing incivility significantly more often than their coworkers in their 40s (Dai et al , 2022).…”

Section: Methodsmentioning

confidence: 99%

Dish the dirt! Dual effects of workplace gossip patterns in linking coworker friendship with incivility in the restaurant context

Khan,

Shoukat,

Zubair

et al. 2023

IJCMA

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Purpose People are more likely to participate in work-related events that might cause positive and negative affective reactions. Prior research linked coworker friendship with incivility; however, few studies investigated negative workplace gossip. Simultaneously, linking coworker friendship with incivility through positive/negative affective responses is lacking. As such, this paper aims to examine this relationship via the dual mediation effect of positive and negative workplace gossip. Design/methodology/approach A total of 398 subordinates at family restaurants in Greater Cairo were surveyed, and data was analyzed using SmartPLS4. Findings Coworker friendship significantly influences coworker incivility via positive and negative workplace gossip and other underlying mechanisms. Research limitations/implications Managers should take the initiative to decrease gossip by sharing information promptly and thoroughly and establishing effective channels for information exchange. In the case of an informal plan, restaurant managers may seek to create a welcoming and motivating corporate atmosphere and cultivate social ties among subordinates to prevent the creation of negative gossip. Restaurant managers should give victims of negative gossip timely psychological counseling. Originality/value This paper contributes to the restaurant literature on affective emotional responses to coworkers’ judgment-driven behavior from new perspectives.

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“…Currently, the employees of the Indian IT industry are witnessing challenging times, including the scrutinizing attitude of others, high time pressure and technological stress due to round- the-clock working of international clients. In the same context, they are experiencing ill treatment owing to ambiguous role assignments by managers, a propensity for personal prejudices resulting from organizational politics and favouritism, and many more (Prabhu et al , 2022). Such evidence in the Indian organizational framework could be credited to a high-power distance culture in which the employees seem to be pro-civil in accepting the disparities and treatments (Hofstede Insights, 2020).…”

Section: Introductionmentioning

confidence: 99%

I am done now! Linking workplace incivility to job search behaviour and employee silence

Singh

Srivastava

Bhumika

2023

IJCMA

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Purpose Remote work has allowed IT professionals to engage in “side hustles”, which is against the law in the Indian labour market. Professionals in the IT industry are constantly being scrutinized due to the emerging “side hustling” culture, and as a result, they are frequently subjected to rude and uncivil behaviour by others. This study aims to examine the outcome of workplace incivility on the employee’s job search behaviour and their silence. Along with this, it examines the intervening effect of organizational cynicism on the interrelation of workplace incivility with job search behaviour and employee silence. It further investigates the buffering role of workplace friendship in the link between workplace incivility and organizational cynicism. Design/methodology/approach In this study, a mixed-methods approach was used, which included testing the structural model followed by a qualitative study. In Study 1, the structural model testing of time-lagged primary data from 252 respondents who worked in information technology (IT) or information technology-enabled services was done, whereas Study 2 included a qualitative analysis. Findings The findings disclose that workplace incivility is positively connected to job search behaviour and employee silence. Organizational cynicism significantly intervenes in the link between workplace incivility and job search behaviour, and between workplace incivility and employee silence, whereas workplace friendship functions as a moderator in the link between workplace incivility and organizational cynicism. The findings indicate that if an employee experiences incivility at work, then workplace friendship plays an active role in encouraging the cynical behaviour of targeted employees towards their organisation. Originality/value In the past, investigators have investigated the concept of workplace incivility; however, to the best of the authors’ knowledge, its impact on job search behaviour is studied for the first time ever, whereas its impact on employee silence is studied for the first time in a moonlighting context in Indian industry. In light of the massive layoffs in India's IT industry because of employees' pursuit of side hustles, the results of this study will help firms better comprehend the negative repercussions of workplace incivility. These effects include employees' reluctance to speak up about problems at work and an increase in their frequency of actively seeking other employment.

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Would you mind sharing your story? A narrative exploration of incivility experiences in the Information Technology workplace

Cited by 6 publications

References 45 publications

The effect of social support on teleworker environment and work engagement: a multimethod analysis

The effect of social support on teleworker environment and work engagement: a multimethod analysis

Dish the dirt! Dual effects of workplace gossip patterns in linking coworker friendship with incivility in the restaurant context

I am done now! Linking workplace incivility to job search behaviour and employee silence

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