Workplace Violence Toward Emergency Department Staff in Jordanian Hospitals

Abstract

Policies and legislation related to workplace violence should be instituted and developed. Furthermore, EDS should be trained to deal with violent incidents and to understand violence management policies.

Workplace violence against nurses in the Gambia: mixed methods design

“…These results were comparable to previous researches in Ghana [17], Egypt [18], Palestine [5], Turkey [19], Taiwan [4], Thailand [6], Iran [7], India [20] and Iraq [21]. A study on workplace violence toward emergency department staff in Jordanian hospitals similarly reported patients and their relatives as the main source of violence [22]. Our study participants cited communication gap between clients and nurses, delay in services due to understaffing, shortage of drugs and supplies as the key reasons provoking aggressions from patients and their escorts/relatives.…”

“…Similar to our findings, this study indicates that the frustration that patients and their relatives may have to go through before they are attended to (due to long waiting times) and dissatisfaction with service could make them more inclined to abuse nurses verbally. A Jordanian study [22] similarly cited lack of resources, staff shortage and overcrowding as contributing factors to workplace violence in Jordanian hospitals. A study conducted in Egypt revealed comparable findings.…”

Psychometric Testing of the Personal Workplace Safety Instrument for Emergency Nurses

“…Research has shown that perceptions of unit and institutional leadership support are related to nurses’ job satisfaction, intent to quit, and organizational commitment (Abou Hashish, ; Bobbio & Manganelli, ). Interestingly, items related to nurse‐patient or visitor interactions, such as using more frequent empathetic communication with patients or visitors (Lau, Magarey, & Wiechula, ), reducing unmet expectations (ALBashtawy et al., ; Angland, Dowling, & Casey, ), and interacting with patients or visitors presenting with behavioral health issues (Alameddine, Kazzi, El‐Jardali, Dimassi, & Maalouf, ; Gillespie et al., ), were underperformed and eliminated. Although this may be related to ENs’ reluctance to hold patients or visitors culpable for their behavior in certain circumstances and acceptance of PVV as part of the job (Copeland & Henry, ; Pourshaikhian et al., ), it may signify that organizational factors are significantly more important in making EN feel safe at work than patient or visitor interactions.…”

Midwifery student reactions to workplace violence

“…With that said, the healthcare sector is often reported to be one of the more at risk work environments (1), to the extent that workplace violence has begun to be seen as "just part of the job" by health care staff (3). Yet with almost 50% of surgical staff experiencing workplace violence (4), violence in medical workplaces has reached endemic levels (5)(6)(7)(8).…”