Workplace Monitoring and Surveillance Research since “1984”: A Review and Agenda

Alge, Bradley J.; Hansen, S. Duane

doi:10.4324/9780203735565-22

Cited by 6 publications

(8 citation statements)

References 1 publication

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“…The overall effect size for the influence of electronic monitoring on job satisfaction, 𝑟 = −.09, 95% CI [−.15, −.03], and on stress, 𝑟 = .12, 95% CI [.07, .18], are negligible to small according to Cohen (1988) and Funder and Ozer (2019). The current results (a) support previous findings on the relationship of electronic monitoring with job satisfaction and stress (Backhaus, 2019;Ravid et al, 2019), (b) is in line with stress theories and their predictions (Gagné & Bhave, 2011;Karasek, 1979;Martin et al, 2016), and (c) supports the notion that electronic monitoring has a negative impact on employees' well-being (Alge & Hansen, 2013;Ball, 2010;Ravid et al, 2019).…”

Section: Discussionsupporting

confidence: 90%

“…This in turn reduces job satisfaction. Empirically, several studies found a negative relationship of electronic monitoring with job satisfaction (cf., Alge & Hansen, 2013;Backhaus, 2019;Ravid et al, 2019). Based on these theoretical arguments and empirical findings, we propose the following hypotheses:…”

Section: Job Satisfaction and Stressmentioning

confidence: 94%

“…Again, if monitoring reduces the autonomy of employees and emphasizes performance measures, it will probably increase stress. This relationship has been found empirically (cf., Alge & Hansen, 2013;Backhaus, 2019;Ravid et al, 2019). Thus, we propose the following hypothesis:…”

Section: Job Satisfaction and Stressmentioning

confidence: 98%

“…Previous studies addressed the impact of electronic monitoring on an array of dependent variables like work satisfaction, perceived stress, privacy violation, performance, perceived autonomy, trust, social support, and alike (Alge & Hansen, 2013;Backhaus, 2019;Ravid et al, 2019;Stanton, 2000). Thus, it is possible to examine a huge number of effects which electronic monitoring may have on employees.…”

Section: Effects Of Electronic Monitoring On Employeesmentioning

confidence: 99%

“…Electronic monitoring of employees is a strongly debated topic since the 1980's (e.g., Irving et al, 1986;Tamuz, 1987). What is more, advances in technology led over the years to cheaper, more efficient, and easier to implement monitoring systems that resulted in higher numbers of electronically monitored employees (Alge & Hansen, 2013;Ravid et al, 2019). For example, in algorithmic management an algorithm distributes tasks, regulates work processes, and controls performance.…”

Section: Introductionmentioning

confidence: 99%

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Impact of Electronic Monitoring on Employees: A Meta-Analysis

Siegel¹,

König²,

Lazăr³

2021

Preprint

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Electronic monitoring is more and more widespread and affects many employees around the globe. The current meta analysis collected data of 59 independent samples (with 223 effect sizes) to estimate the effect of electronic monitoring on job satisfaction, stress, and performance. A random-effects model indicated a small negative effect of monitoring on job satisfaction, r=-.09, and a small positive effect on stress, r=.12. There was no relationship with performance, r=-.01. Even if the effects of monitoring on job satisfaction and stress are small, taking the large number of employees who are monitored for several hours a day into account, these effects may have a severe and negative impact on employees’ well-being. Performance maintenance is the main justification for the use of electronic monitoring, but the non-existing relationship of monitoring with performance questions the validity of this justification.

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Section: Discussionsupporting

confidence: 90%

Section: Job Satisfaction and Stressmentioning

confidence: 94%

Section: Job Satisfaction and Stressmentioning

confidence: 98%

Section: Effects Of Electronic Monitoring On Employeesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Impact of Electronic Monitoring on Employees: A Meta-Analysis

Siegel¹,

König²,

Lazăr³

2021

Preprint

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Somebody's watching me: boundary turbulence and its impact on employee engagement

Lemon,

Bawole,

Brinson

et al. 2024

CCIJ

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PurposeThe purpose of this paper is to use the concept of boundary turbulence from Communication Privacy Management (CPM) theory to better understand how employee monitoring impacts employee engagement. This study is one of the first in corporate communication to combine the frameworks of CPM and employee engagement to better understand employee experiences.Design/methodology/approachTo answer the research question, we conducted an online, open-ended survey that asked 633 participants to provide feedback regarding being monitored at work and how these experiences impacted their engagement with their employer.FindingsThis study sought to understand how boundary turbulence occurs in relation to employee engagement when employees are monitored at work. In total, four examples of boundary turbulence were illustrated in the data: employer monitoring creates distrust; employees find ways to resist being monitored; monitoring doesn’t accurately capture employee engagement; and monitoring leads to disengagement.Originality/valueThe findings from this study lead to important conclusions regarding what happens when employees experience boundary turbulence, and how it relates to employee engagement. This study illustrates how employee monitoring is interpreted as an attempt to control employees, which can lead to distrust and negatively impact employee engagement. Furthermore, boundary turbulence can threaten psychological safety and presence, which can cultivate employee disengagement. Therefore, employees may seek out ways to actively resist, which reiterates that internal publics are distinctive, active, and agentic audiences that cannot be forgotten or assumed.

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Good Intentions, Bad Inventions: How Employees Judge Pervasive Technologies in the Workplace

Constantinides

Quercia

2023

IEEE Pervasive Comput.

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Workplace Monitoring and Surveillance Research since “1984”: A Review and Agenda

Cited by 6 publications

References 1 publication

Impact of Electronic Monitoring on Employees: A Meta-Analysis

Impact of Electronic Monitoring on Employees: A Meta-Analysis

Somebody's watching me: boundary turbulence and its impact on employee engagement

Good Intentions, Bad Inventions: How Employees Judge Pervasive Technologies in the Workplace

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