Workplace incivility and frontline employees' capacity to satisfy customers: what stands in-between

Quan, Nguyen Hong; Linh, Vu Phuong; Ánh, Phạm Ngọc; Quynh, Vu; Thanh, Nguyen Kim; Hang, Duong Minh

doi:10.1504/ijpmb.2023.132666

IJPMB

2023

DOI: 10.1504/ijpmb.2023.132666

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Workplace incivility and frontline employees' capacity to satisfy customers: what stands in-between

Nguyen Hong Quan¹,

Vu Phuong Linh²,

Phạm Ngọc Ánh³

et al.

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Workplace incivility and frontline employees' capacity to satisfy customers: what stands in-between

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