Workers’ technostress: a review of its causes, strains, inhibitors, and impacts

Nisafani, Amna Shifia; Kiely, Gaye; Mahony, Carolanne

doi:10.1080/12460125.2020.1796286

Cited by 61 publications

(38 citation statements)

References 52 publications

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“…When implementing digital technologies, stress can result in a phenomenon called technostress, defined as stress that individuals experience due to their use of technology and the inability to cope or deal with these new digital technologies in a healthy manner ( Tarafdar et al, 2015 ; Nisafani et al, 2020 ). The causes of technostress include dependency on technology when working ( Liu et al, 2019 ), work overload ( Tarafdar et al, 2010 ), anxiety about one’s own IT capabilities amidst constantly changing technology ( Ragu-Nathan et al, 2008 ) and work-home conflict ( Ayyagari et al, 2011 ).…”

Section: Review Findingsmentioning

confidence: 99%

“…Similarly, the rise of email, smartphones, and new messaging software such as WhatsApp has increased communication and collaboration while creating expectations that employees need to always be available, including outside of office hours ( Ayyagari et al, 2011 ). Consequently, workers experiencing technostress report lower productivity, wellbeing, and commitment to the organization ( Jena, 2015 ; Nisafani et al, 2020 ). However, recently it has been suggested that technostress could also lead to positive outcomes at work, improving effectiveness and fostering innovation ( Tarafdar et al, 2019 ), as digital technologies - when designed appropriately - can also mitigate technostress and create positive effects on workers ( Tarafdar et al, 2019 ).…”

Section: Review Findingsmentioning

confidence: 99%

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Preparing Workplaces for Digital Transformation: An Integrative Review and Framework of Multi-Level Factors

et al. 2021

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The rapid advancement of new digital technologies, such as smart technology, artificial intelligence (AI) and automation, robotics, cloud computing, and the Internet of Things (IoT), is fundamentally changing the nature of work and increasing concerns about the future of jobs and organizations. To keep pace with rapid disruption, companies need to update and transform business models to remain competitive. Meanwhile, the growth of advanced technologies is changing the types of skills and competencies needed in the workplace and demanded a shift in mindset among individuals, teams and organizations. The recent COVID-19 pandemic has accelerated digitalization trends, while heightening the importance of employee resilience and well-being in adapting to widespread job and technological disruption. Although digital transformation is a new and urgent imperative, there is a long trajectory of rigorous research that can readily be applied to grasp these emerging trends. Recent studies and reviews of digital transformation have primarily focused on the business and strategic levels, with only modest integration of employee-related factors. Our review article seeks to fill these critical gaps by identifying and consolidating key factors important for an organization’s overarching digital transformation. We reviewed studies across multiple disciplines and integrated the findings into a multi-level framework. At the individual level, we propose five overarching factors related to effective digital transformation among employees: technology adoption; perceptions and attitudes toward technological change; skills and training; workplace resilience and adaptability, and work-related wellbeing. At the group-level, we identified three factors necessary for digital transformation: team communication and collaboration; workplace relationships and team identification, and team adaptability and resilience. Finally, at the organizational-level, we proposed three factors for digital transformation: leadership; human resources, and organizational culture/climate. Our review of the literature confirms that multi-level factors are important when planning for and embarking on digital transformation, thereby providing a framework for future research and practice.

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Section: Review Findingsmentioning

confidence: 99%

Section: Review Findingsmentioning

confidence: 99%

Preparing Workplaces for Digital Transformation: An Integrative Review and Framework of Multi-Level Factors

et al. 2021

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“…This paradoxical issue is known as (workplace) technostress which was first coined in the medical field by (Brod, 1982). While Chandra et al (2019) defined workplace stress as a default response of employee regarding the onset pressure condition which is the misfit between job demand and the ability to meet those demands, technostress is the stress that suffered by employees due to the inability to cope up with technology (Khan et al, 2013;Nisafani et al, 2020;Yu et al, 2017).…”

Section: Technostress In the Workplacementioning

confidence: 99%

“…One of the dimensions commonly used by scholars in measuring technology characteristics is usability. Usability is representing the scale of "how well users can use the functionality provided by a particular system or technology" (Nisafani et al, 2020). Ayyagari et al (2011) identified three dimensions of usability that consist of usefulness, complexity, and reliability.…”

Section: Technology Usability and Technostressmentioning

confidence: 99%

“…Although his study was conducted in the psychological field, it is common to understand that the more complex technology provided by the company often refers to the lack of usefulness. For example, the software may offer a feature set that useful for employees in order to enhance their productivity (Nisafani et al, 2020). However, at the same time, it also contains hidden and complex functionalities that need to be memories and or operates in detail.…”

Section: Technology Usability and Technostressmentioning

confidence: 99%

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Technostress among marketing employee during the COVID-19 pandemic: Exploring the role of technology usability and presenteeism

Khuzaini

Zamrudi

2021

JEMA

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The COVID-19 pandemic is profoundly affecting the way of consumer buying. Firms are therefore challenged to be more reliant on technology as many consumers have turned into protection mode and do anything remotely. While the usage of technology has offered flexibility and simplicity, it has also exacerbated the technostress issue. This study was conducted to understand and examine technology usability and presenteeism that influence technostress during the COVID-19 pandemic situations. A five-point Likert scale questionnaire survey was used to evaluate the perceptions of technology characteristics and techno-stress among marketing employees. A total of 262 respondents that classified as marketing employees that are experienced “working from home” during the pandemic, were collected and analyzed by using Covariance Based Structural Equation Modeling (CB-SEM). The results suggest that technology usability has positive influences on techno-complexity and techno-insecurity. Moreover, the negative influences of presenteeism on techno-overload and techno-insecurity were also proved in this study. Interestingly, marketing employees do not see their hyper-connectivity with technology implemented by the company impact their workloads and worries as they consider the current radical changes only temporary and will only last during the pandemic.

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