Work‐family interference, emotional labor and burnout

Abstract

Purpose-The purpose of the current study is to examine the relationship between emotional display rules/job focused labor, work-family interference (WFI) and burnout among a sample of workers in a Dutch governmental organization. Design/methodology/approach-The research is a cross-sectional study of 174 workers from a Dutch governmental organization. Findings-Emotional display rules and job-focused labor were related to burnout and psychosomatic complaints. More specifically, the need to hide negative emotions and engage in surface acting was related to negative outcomes. In addition, WFI partially mediated the relationship between the hiding of negative emotion/surface acting and burnout/psychosomatic complaints. Research limitations/implications-The present study is cross-sectional and thus the postulated relationships cannot be interpreted causally. Practical implications-In terms of training and/or interventions, there is a need for the worksite to provide structured opportunities for employees to decompress from the emotional demanding aspects of their jobs. Originality/value-Emotional labor has been rarely examined as an antecedent of WFI. In addition, while emotional labor has been studied with individuals in the service sector, it has been rarely examined among individuals whose jobs are highly ceremonial in nature.

Relationships between personality, emotional labor, work engagement and job satisfaction in service professions

“…According to Grandey [36], surface acting involves higher costs and leads to less favorable outcomes than deep acting. Many studies [18,31,34,[38][39][40][41][42][43][44] confirm this hypothesis. At the same time, research findings have shown a positive correlation between deep acting and the feeling of personal accomplishment [31,32,34].…”

Job-Related Emotional Labor and Its Relationship to Work-Family Conflict and Facilitation

“…In the first, surface acting was a significant predictor of WFC for doctors, but not nurses (Montgomery et al 2005). In the second study in which both surface and deep acting were included, only surface acting was related positively to WFC (Montgomery et al 2006). In the one study relating emotional labor to FWC, a positive correlation between surface acting and FWC was found; deep acting was not considered (Montgomery et al 2005).…”

“…Thus, it is clear how self-focused emotional labor would tax individuals' energy, and therefore, would constitute a strain-based work demand. Only two studies (Montgomery et al 2005;Montgomery et al 2006) have examined relationships between self-focused emotional labor and work-family conflict. In the first, surface acting was a significant predictor of WFC for doctors, but not nurses (Montgomery et al 2005).…”

Investigating Social Factors Associated with Emotional Labor Among Nurses (Case Study; Tehran West Region Hospital's)

“…Some variables in different studies, have been identified that changes in them used to increase positive emotions this variables include followings: Potential moderators of these relationships include social support (Brotheridge and Lee 2002), situational, interpersonal, and individual factors (Ashforth and Humphrey 1993), role identity (Mann 2004), opportunities to decompress (Montgomery et al 2006), job autonomy (Lewis 2005;Wharton 1993), and the freedom to express emotion (Lively 2000). A discussion of the differences between the fields of nursing and other jobs, related whit this job position and duties of the profession in a hospital, so that that interacting with patients is not part of a nurse's 'legitimate' work (also see Henderson 2001;Smith 1992).…”