Women's Satisfaction with Maternal care in Ghana : The Doctor's Behaviour as a Regulating Factor

Abstract

<p>The key element of human rights and the road to equity and dignity of women and children is the quality of care received. The provision of maternal health care is based on quality during pregnancy, and distinctly forty-eight hours after delivery, is an important contribution to saving women’s lives and preventing disabilities (Quah, 2016). Thus, the understanding of women's experiences and expectations through the continuum of prenatal care, delivery care and postnatal care is important for assessing the quality of maternal health care and the determination of problem areas requiring improvement. Women's satisfaction reflects women's judgment of various aspects of maternal health care, including organizational and interpersonal aspects. Multiple linear regression was used (IBM SPSS v.25) to test the main hypotheses for the present study. The ordinal regression was used to predict the value of a result variable (dependent variable) based on the value of two or more prediction variables (independent variables). This study identifies the relationship between maternal health services (prenatal & diagnostic care, delivery care and postnatal care) and women's satisfaction with the moderating role of doctor's behavior. The study finally determined the positive impact of health care services on women's satisfaction. The results also show that the doctor's behavior in health care services affect women's satisfaction and so, the alternate hypotheses are accepted. In this study, physicians were encouraged to give pregnant women thorough inspection and examination, treat them with courtesy and respect. The study also showed that, the government should focus on hiring additional employees to overcome workload.</p>

Lived experiences of women during induction of labour at a tertiary hospital in Ghana: A qualitative study

“…Similarly, Sandovski et al reported that women are generally satisfied with the care received from morning staff compared with afternoon and night staff [ 32 ] as explored in our study. In another study in Ghana, it was found that clients’ satisfaction in maternal care was linked to how thorough they were examined, and how they were treated with courtesy and respect [ 33 ]. Also, another study in Ghana determined that patients expressed their dissatisfaction at the poor attitudes towards work and poor conditions of some logistics [ 34 ].…”

Determinants and Satisfaction Outcomes of Pregnancy Care in China: The Case of Ghanaian Women in Zhenjiang

“…Antenatal care is the entrance point for pregnant women, which obtain a wide range of health issues and preventive health services [6]. Several studies reported that the reasons for not attending antenatal classes were lack of transportation, language barriers, and negative perceptions about the type of information provided, and these affected the satisfaction outcomes of foreigners [47].…”

“…Since the number of pregnant foreign women grows, cultural and linguistic issues make it difficult for them to obtain the care they require, as they are frequently misinterpreted [5]. The availability, use, and successful execution of important labor and delivery treatments are all linked to good pregnancy and childbirth outcomes [6].…”