Women cry, men get angry: how street-level bureaucrats respond when clients exhibit counter-stereotypical behavior

Bisgaard, Mette; Pedersen, Mogens Jin

doi:10.1080/10967494.2021.1943085

Cited by 3 publications

(2 citation statements)

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“…Among our interests was testing a previously-reported finding-that women's assertive behavior is often misconstrued as aggressive compared to men's identical behavior (Bisgaard & Pedersen, 2021;Jones & Davis, 1965). Numerous studies have demonstrated differences in communication styles and perceptions between men and women.…”

Section: The Present Studymentioning

confidence: 99%

“…We thus included gender of the email-writer as a factor and also measured participants' current emotional state. Women's overt assertive or direct behavior is often misinterpreted by both men and women as aggressive and counter to gender-norm expectations (Bisgaard & Pedersen, 2021), so written messages may, too, be interpreted through a biased, gender-based lens. We predicted that gender of the writer would activate expectations of politeness based on different norms for men's and women's gender-appropriate interactions (e.g., Jones & Davis, 1965).…”

Section: The Present Studymentioning

confidence: 99%

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Emotional Intelligence Predicts Accuracy of Perceived Emotional Intent in Email Communication

Ault¹,

Vera²,

Bolton³

2022

Preprint

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The present study examined individual differences in accurately detecting emotion and intention in email messages. As people rely increasingly on indirect communication through electronics, errors in interpreting meaning in messages become more consequential. Participants (N=211) were invited to complete an online survey. This study used a 2x2 (tone of email: Polite/curt; gender of writer: Male/female) design to test a number of participant responses to an email exchange. Participants read one of two brief email interchanges between a professor and student, then responded to questions about dispositional or situational influences of intent. Two-way MANOVA revealed a predicted main effect of email tone; curt emails were viewed more negatively than polite ones, but no gender main effect or interaction emerged. Emotional intelligence, but not participants’ mood when responding to the email scenario, or other measured personality characteristics, correlated with accurate interpretation of email emotion and attribution of intent. Implications are discussed.

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Section: The Present Studymentioning

confidence: 99%

Section: The Present Studymentioning

confidence: 99%

Emotional Intelligence Predicts Accuracy of Perceived Emotional Intent in Email Communication

Ault¹,

Vera²,

Bolton³

2022

Preprint

View full text Add to dashboard Cite

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Bridge over troubled waters? Experimental evidence into the influence of leadership on employees' collaborative engagement

Grøn

2024

Public Administration Review

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It is not easy to secure and sustain efficient interorganizational collaboration in hierarchically demarcated and functionally specialized public sectors. This article investigates whether and how public leaders can motivate and catalyze their own employees to engage in behaviors that foster and support collaboration across organizational jurisdictions. Using survey data from 555 occupational therapists in Danish municipalities, we employed an innovative scenario‐based research design including video vignettes and a centipede game to mimic real‐life collaboration. We show that clear and collaboration‐focused leadership has a positive and substantial effect on employees' engagement in an interorganizational collaboration with a regionally employed nurse. Further, the effects are stronger for respondents with higher public service motivation, higher collaborative self‐efficacy, more tenure, and at a younger age. The findings contribute to understanding public leadership and employee engagement in interorganizational collaboration and emphasize that leaders should carefully consider their context and communication when engaging their employees.

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From social categorization to implicit citizenship theories: Advancing the socio‐cognitive foundations of state–citizen interactions

Vogel,

Liegat

et al. 2024

Public Administration Review

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Public administration research has recently paid increasing attention to public employees' social categorization of citizens and the consequences thereof for administrative decision‐making. We advance this line of scholarship by theorizing the concept of implicit citizenship theories (ICTs) and elaborating it in four sequential empirical studies. ICTs are implicit assumptions about citizens' typical or ideal characteristics that emerge freely and associatively in the minds of public employees and guide cognitive categorization. We investigate the content and structure of these ICTs and extract a taxonomy of six distinctive, yet interrelated, prototypes of citizens that public employees bring to their jobs. As implicit theories influence attitudes and behaviors, ICTs are relevant to the quality of public services delivered to citizens. This is particularly evident where negative prototypes give rise to unequal treatment. Practical interventions to change those prototypes might target their individual beholders or the social context that makes ICTs accessible.

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Women cry, men get angry: how street-level bureaucrats respond when clients exhibit counter-stereotypical behavior

Cited by 3 publications

References 84 publications

Emotional Intelligence Predicts Accuracy of Perceived Emotional Intent in Email Communication

Emotional Intelligence Predicts Accuracy of Perceived Emotional Intent in Email Communication

Bridge over troubled waters? Experimental evidence into the influence of leadership on employees' collaborative engagement

From social categorization to implicit citizenship theories: Advancing the socio‐cognitive foundations of state–citizen interactions

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