Willingness to pay for travel insurance as a risk reduction behavior: health-related risk perception after the outbreak of COVID-19

Choe, Yeongbae; Kim, Hye‐Sun; Choi, Yeji

doi:10.1007/s11628-022-00479-8

Cited by 15 publications

(4 citation statements)

References 56 publications

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“…HR and perceived HC are integral components that influence the attitude of Malaysian working adults toward travel insurance. The findings of hypothesis H 2 support the result reported by early scholars [e.g., ( 102 )], who found that HR had a positive influence on behavioral intention. They further indicated that the low-income index was associated with HR.…”

Section: Discussionsupporting

confidence: 89%

Predicting the Willingness and Purchase of Travel Insurance During the COVID-19 Pandemic

Mamun

Rahman

Yang

et al. 2022

Front. Public Health

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This study explored the willingness and purchase of travel insurance during the COVID-19 pandemic amongst working adults to ensure their safety and welfare through the lens of the theory of planned behavior. Primary data were gathered from 1,118 working adults across Malaysia and analyzed using the partial least squares structural equation modeling. The study outcomes revealed that attitude toward travel insurance was significantly influenced by insurance literacy, perceived health risk, and health consciousness. The willingness of working adults to purchase travel insurance was highly influenced by attitudes, subjective norms, and perceived behavioral controls but unaffected by perceived product risks. The purchase of travel insurance was positively influenced by the willingness to purchase travel insurance. In fact, travel insurance literacy and perceived health risk should be emphasized amongst working adults to encourage them to purchase travel insurance policies for traveling abroad.

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Section: Discussionsupporting

confidence: 89%

Predicting the Willingness and Purchase of Travel Insurance During the COVID-19 Pandemic

Mamun

Rahman

Yang

et al. 2022

Front. Public Health

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“…COVID-19 has had a devastating effect on the hospitality industry, including hotels around the world [1][2][3][4][5]. Up to this point, studies linking the hospitality industry and COVID-19 have received a lot of academic attention [6].…”

Section: Introductionmentioning

confidence: 99%

Impact of Hotel Employees’ Psychological Well-Being on Job Satisfaction and Pro-Social Service Behavior: Moderating Effect of Work–Life Balance

Jung,

Hwang,

Yoon

2023

Sustainability

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This study investigates how deluxe hotel employees’ perceptions of their own psychological well-being impact their job satisfaction and pro-social service behavior. It also examines the moderating effect of work–life balance on the relationship between psychological well-being and job satisfaction. A self-administered questionnaire was distributed to 275 deluxe hotel employees using convenience sampling. First, of the studied sub-factors of employee psychological well-being, positive relationships increased job satisfaction the most, followed by self-acceptance, purpose in life, and environmental mastery. Second, deluxe hotel employees’ job satisfaction positively impacted their pro-social service behavior. Third, the positive effect of one sub-factor of psychological well-being, purpose in life, had a stronger impact on job satisfaction in respondents with high levels of work–life balance. Theoretical and practical implications, as well as limitations and future research directions, are discussed.

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“…Grzebieniak (2015) emphasises that by stating that "…in the process of building the trust and reputation, insurance companies must use not only traditional instruments of "public relations", but also much broader instruments defined as "client relations", i.e., the instruments of managing and protecting the relationships between an insurance institution and its most important clients. Therefore, it is reasonable to speak about the perception of service quality which is the result of comparison, i.e., what the client expects in relation to what he has received (Choe et al, 2022). An important element of proper service provision quality is the insurance awareness of customers of insurance institutions.…”

Section: Quality In Travel Insurancementioning

confidence: 99%

Servqual Method in Studying Service Quality of Travel Insurance

Przybytniowski

2023

Business: Theory and Practice

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Background: The study which consists of two parts: theoretical and empirical ones, and contains the analysis of the concept of insurance service quality in relation to travel insurance by employees of insurance institutions as well as by individual customers. Methods: The research was conducted by means of the SERVQUAL method among individual customers who hold travel insurance contracts in Świętokrzyskie, Małopolskie Lubelskie and Podkarpackie voivodships. The aim of the study was to identify the factors of travel insurance service quality in the conditions of the changing tourist market in Poland, as well as to define the hierarchy of their importance. Result: Moreover, on the basis of the SERVQUAL method, some discrepancies were established between customer expectations and the perceived services. This study is a continuation of the research conducted and another study of the series of studies of service quality in the market of property insurance in the voivodeships of eastern Poland.

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Willingness to pay for travel insurance as a risk reduction behavior: health-related risk perception after the outbreak of COVID-19

Cited by 15 publications

References 56 publications

Predicting the Willingness and Purchase of Travel Insurance During the COVID-19 Pandemic

Predicting the Willingness and Purchase of Travel Insurance During the COVID-19 Pandemic

Impact of Hotel Employees’ Psychological Well-Being on Job Satisfaction and Pro-Social Service Behavior: Moderating Effect of Work–Life Balance

Servqual Method in Studying Service Quality of Travel Insurance

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