Will Facebook Encourage Citizen Participation?

Abstract

Facebook, the most popular social media in the world, has changed the ways of citizen involvement in governance. Politicians and (elected) public administrators worldwide have adopted Facebook as an important approach to connect with citizens. This study explores whether the Facebook phenomenon can improve the process of online political communication and citizen participation. The study adapts a content analysis method and proposes six strategies for analyzing Facebook page posts of Taiwanese legislators. The authors compare Facebook posts during both election and regular sessions to see the difference in patterns of these posts and communication strategies adopted by the legislators. The findings reveal that a percentage of e-participation achieves an acceptable rate, but most communication of legislator Facebook is one way. The results indicate that legislators' Facebook is another platform to distribute public information to citizens, and many have potential to create more public values.

An Evaluation Framework for the Impact of Digitalization on the Quality of Governance

“…It involves establishing clear lines of responsibility, ensuring that decision-makers are held responsible for their actions, and providing mechanisms for citizens to hold the government accountable (Chatfield and AlAnazi, 2015). Thus, factors such as the rule of law, human rights protection, and public participation can also contribute to a comprehensive assessment of the quality of governance (Chu et al, 2022).…”