Why hotel employees care about Corporate Social Responsibility (CSR): Using need satisfaction theory

Kim, Hyelin Lina; Rhou, Yinyoung; Topçuoğlu, Esra; Kim, Yeong Gug

doi:10.1016/j.ijhm.2020.102505

Cited by 81 publications

(85 citation statements)

References 32 publications

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“…This investigation is in line with the founding father of CSR, Carroll, in defining CSR as “it is the economic, legal, ethical and philanthropic obligation of a business toward a diverse set of stakeholders” [ 61 , 62 ]. Businesses with strong CSR orientation envisages sustainability and reaps multiple benefits, including high sales [ 63 ], positive organizational repute [ 64 ], loyal and satisfied employees [ 65 ]. Employees are also answerable for the successful operations of an enterprise, including green management, so organizations need to link employee behavior to the organization’s vision [ 66 , 67 ].…”

Section: Theory and Hypothesesmentioning

confidence: 99%

The Interplay between Corporate Social Responsibility at Employee Level, Ethical Leadership, Quality of Work Life and Employee Pro-Environmental Behavior: The Case of Healthcare Organizations

Molnár

Mahmood

Ikram

et al. 2021

IJERPH

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The notion of corporate social responsibility (CSR) has been around for many decades. However, even in 2021, its spectrum is still evolving. Several studies addressed CSR for realizing different organizational outcomes. However, its significance in achieving employee-related consequences is relatively new to the literature. In the same manner, it is not clear from existing literature how ethical leaders can impact their followers’ CSR-related behavior, for example, employee pro-environmental behavior (EPB). With this background, the current study aims to explore the relationship of CSR at the employee level (CSR-E) with EPB through the mediating effect of ethical leadership (ELS) in the healthcare sector of a developing economy. This study also proposes a conditional indirect effect of quality of work-life (QWL) in this relationship. The data for the current study were obtained from different hospitals located in a large city through a self-administered questionnaire. The data were examined through the structural equation modeling (SEM) technique. The results validated that CSR-E positively influences EPB, and ELS partially mediates this relationship. Furthermore, the results also confirmed the presence of the conditional indirect effect of QWL in the proposed relationship of the current study. These findings will be helpful for healthcare policymakers to enhance the pro-environmental behavior of employees at the workplace through CSR-E and ELS. These results will also be helpful in reducing the overall environmental footprint of a hospital.

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Section: Theory and Hypothesesmentioning

confidence: 99%

The Interplay between Corporate Social Responsibility at Employee Level, Ethical Leadership, Quality of Work Life and Employee Pro-Environmental Behavior: The Case of Healthcare Organizations

Molnár

Mahmood

Ikram

et al. 2021

IJERPH

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show abstract

“…Mahmood et al [44] showed that, when an organization engages in CSR activities, its members value being part of that organization, have a sense of belonging, and feel positive and respectful about the business. In the context of tourism and hospitality, Kim et al [45] used social identity theory to show that employees feel personal pride if their organization cares about CSR activities. In light of this, social identity theory guides the present research to explain how the airline industry's CSR and public health and safety activities influence flight attendants' organizational identification, self-esteem, and commitment to the company during a pandemic.…”

Section: Social Identity Theorymentioning

confidence: 99%

“…The reason for this is unclear; thus, further investigation is needed to see whether the relationship interacts with other cases. We can explain the positive effect of economic-, ethical-, and philanthropic-CSR on organizational identification using social identity theory, which suggests that employees feel a strong sense of belonging and have a better self-image when their organization values CSR activities [19,45]. Thus, from the perspective of social identity theory, airlines that behave ethically and philanthropically have a positive effect on the self-image of flight attendants, which encourages them to see themselves as valued members of the company.…”

Section: Theoretical Implicationmentioning

confidence: 99%

Impact of CSR on Organizational Behavior during a Pandemic: Highlighting Public Health and Safety in the Airline Industry

et al. 2021

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This study expands Carroll’s CSR typology with the public health and safety dimension to examine how the airline industry’s CSR and public health and safety activities influence flight attendants’ organizational identification, self-esteem, and commitment to the company during COVID-19. A total of 342 South Korean flight attendants participated in online surveys. Based on social identity theory and using structural equation modeling (SEM), the study reveals that ethical-, economic-, and philanthropic-CSR and public health and safety are positively related to organizational identification and that all are linked to the self-esteem and organizational commitment of flight attendants. However, legal-CSR did not affect their organizational identification. The results suggest that “public health and safety” should be applied when initiatives aim to enhance flight attendants’ organizational behavior. The study’s findings contribute to the literature by extending the original CSR model and providing theoretical and practical implications for academic researchers and airlines during a pandemic.

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“…Hence, this study evaluates the impact of CSR activities directed at different stakeholders; social and non-social stakeholders, employees and customers. In contrast to macro-level studies predominantly related to institutional and organizational factors, (Aguinis and Glavas, 2012; Kim et al , 2020), this study focuses on a micro-level approach, researching the influence of CSR on employee’s attitudes. The study also investigates whether the attitude of the employees toward the ICSR in an organization will influence the indirect effect of CSR on AOC.…”

Section: Theoretical Framework and Hypothesis Developmentmentioning

confidence: 99%

Corporate social responsibility and organizational commitment: effects of CSR attitude, organizational trust and identification

George

Aboobaker

Edward

2020

SBR

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Purpose Drawing from the social identity theory and social exchange theory, the purpose of this study is to examine the intervening mechanisms linking perceived corporate social responsibility (CSR) and employees’ affective organizational commitment. It is proposed that organizational trust (OT) and organizational identification (OID) would serially mediate the aforementioned relationship. Furthermore, this paper attempts to understand how employees’ attitude toward the importance of CSR (ICSR), moderates the linkages under the focus of this study. Design/methodology/approach This descriptive study was conducted among a sample of 519 employees working in the manufacturing sector in India. Self-reporting standardized questionnaires were administered among the respondents, who were selected through the judgment sampling method. Measurement model analysis was done using IBM AMOS 24.0 and Hayes’ PROCESS macro 3.0 (Models 6 and 84) was used for testing the serial mediation and moderated serial mediation. Findings Results revealed a significant indirect effect of all dimensions of CSR on employees’ affective commitment, serially mediated through OT and OID. The conditional indirect effects varied significantly and it was identified that CSR to customers and CSR to employees had a significant conditional indirect effect on affective commitment, through attitude toward the ICSR, OID and OT. However, the conditional indirect effect of CSR to social and non-social stakeholders on affective commitment was not statistically significant. Originality/value This study is pioneering in conceptualizing and empirically testing an integrated theoretical framework that models the influences of perceived CSR, employees’ attitude toward the ICSR, OID and OT on their affective commitment toward the organization. CSR plays a vital role in strengthening the employer-employee relationship and managers should facilitate a work environment that befits the alignment of organizational and individual ethics and values.

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Why hotel employees care about Corporate Social Responsibility (CSR): Using need satisfaction theory

Cited by 81 publications

References 32 publications

The Interplay between Corporate Social Responsibility at Employee Level, Ethical Leadership, Quality of Work Life and Employee Pro-Environmental Behavior: The Case of Healthcare Organizations

The Interplay between Corporate Social Responsibility at Employee Level, Ethical Leadership, Quality of Work Life and Employee Pro-Environmental Behavior: The Case of Healthcare Organizations

Impact of CSR on Organizational Behavior during a Pandemic: Highlighting Public Health and Safety in the Airline Industry

Corporate social responsibility and organizational commitment: effects of CSR attitude, organizational trust and identification

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