Who to Train for e-Government?

Lim, Syamimi Ariff; Abdullah, Annie Dayani Ahad; Chan, Calvin M. L.

doi:10.1145/2912160.2912162

Cited by 2 publications

(2 citation statements)

References 20 publications

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“…We found similar results in previous literature mentioning the long-term contributions of this type of intervention in generating a critical mass of ICT (social infrastructure) users who can integrate technologies into their activities [67,68]. Training public servants, citizens, and key stakeholders is also important for AEC [68,71]. Montealegre [69] presented how IT can be successfully adopted even in less developed countries with contextual imperfections and scarcities.…”

Section: Plos Onesupporting

confidence: 85%

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Government influence on e-government adoption by citizens in Colombia: Empirical evidence in a Latin American context

Ramirez-Madrid

Escobar-Sierra

Lans-Vargas³

et al. 2022

PLoS ONE

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This study aims to identify government influence in the adoption of e-government by citizens (AEC) through a case study analyzing actions in Antioquia, Colombia, to increase AEC in annual vehicle tax filing and payment services. We classified these actions employing institutional theory, institutional interventions, and legitimation strategies. An analysis correlating AEC actions (including the COVID-19 containment measures) with over 16 million transactions in these two services during 2015–2020 found a strong government influence on AEC. We established coercive pressure and conformance to the environment as important predictors of AEC, but the COVID-19 containment measures only influenced electronic tax payments. Service type was also an essential predictor for these services; however, mobilization was not. Increasing AEC should be considered a necessary objective for public administrations, especially in developing countries that face shortages of resources and facilities.

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Section: Plos Onesupporting

confidence: 85%

“…Some e-government studies have referenced this model [67][68][69]. Governments can effectively employ institutional interventions to obtain desired behavioral changes and increase AEC [70,71]. For example, mobilization has been recognized as an important element in AEC.…”

Section: Introductionmentioning

confidence: 99%

Government influence on e-government adoption by citizens in Colombia: Empirical evidence in a Latin American context

Ramirez-Madrid

Escobar-Sierra

Lans-Vargas³

et al. 2022

PLoS ONE

View full text Add to dashboard Cite

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Bridging the public administration‐AI divide: A skills perspective

Trajkovski

2024

Public Admin & Development

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The advent of Artificial Intelligence (AI) is set to revolutionize governance and public administration, presenting both opportunities and challenges. This paper provides a roadmap for public agencies, detailing steps from preparation to mainstream AI implementation. It proposes a skills framework encompassing technical, ethical, legal, and management aspects, supplemented by continuous training recommendations. Emphasizing a human‐centric and ethical approach, it aims to foster innovative and responsible governance. Collaboration is highlighted as vital for accelerating AI adoption and equipping administrators with tools to navigate this complex yet promising landscape. The paper also addresses the equality and inclusion challenges posed by AI, particularly in bridging the divide between the Global North and Global South, using international examples from both developed and developing countries. These insights ensure a comprehensive perspective on AI integration in public administration, promoting a holistic and nuanced approach to addressing these challenges.

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Who to Train for e-Government?

Cited by 2 publications

References 20 publications

Government influence on e-government adoption by citizens in Colombia: Empirical evidence in a Latin American context

Government influence on e-government adoption by citizens in Colombia: Empirical evidence in a Latin American context

Bridging the public administration‐AI divide: A skills perspective

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