Which are online shopping determinants Analysing ease and convenience to use, prior shopping experience, online benefits, social influence in India

Gera, Navneet; Fatta, Davide Di; Garg, Rinki; Malik, Sunita

doi:10.1504/ijemr.2021.112251

Cited by 11 publications

(9 citation statements)

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“…It supported the data component by primary data collected by researchers directly from the first source in the field (for example, Gera et al, 2021;Lewis et al, 2016). These data are as a questionnaire distributed to employees of 'Resort X' in the Anambas (Province of Riau Islands, Indonesia) which is illustrated in Figure 2.…”

Section: B Methodsmentioning

confidence: 99%

How Does Employee Performance Increase Tourist Visits?

Ratnasari²,

Nasrul

2022

J. Kepariwisataan Destin. Hosp. dan Perjalanan

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It is difficult to demand employee productivity, especially when Covid-19 limits social interaction. Continuous extra attention needed so that employee performance gets optimal evidence. By focusing on leadership styles, organizational commitment, and job satisfaction, this study attempts to select how these three factors transmit the performance of ‘Resort X’ employees in the Anambas (Province of Riau Islands, Indonesia). The sample involves the entire population to be asked for information related to relevant questions about these variables through census techniques. After the questionnaires distributed and collected, data validation applied using multiple linear regression methods and IBM SPSS. Effects simultaneously and partially describe that leadership style, organizational commitment, and job satisfaction play a significant role in employee performance. Despite the disruption caused by the global pandemic, it did not change the productivity of employees in promoting and attracting tourist visits. Tourist destinations need to adapt and strive for recovery through optimal resources.

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Section: B Methodsmentioning

confidence: 99%

How Does Employee Performance Increase Tourist Visits?

Ratnasari²,

Nasrul

2022

J. Kepariwisataan Destin. Hosp. dan Perjalanan

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“…Online purchasing is distinguished by its ease, which motivates customers to buy digitally (Seiders, Voss, Godfrey, & Grewal, 2007). Recent studies prove that convenience is crucial in boosting consumer satisfaction by decreasing non-monetary expenditures such as effort and time (Almarashdeh et al, 2019;Benoit, Klose, & Ettinger, 2017;Gera, Fatta, Garg, & Malik, 2021). Homburg (2005) found that service convenience increased customer satisfaction and generated profitability.…”

Section: Perceived Conveniencementioning

confidence: 99%

Consumer Satisfaction in E-shopping: Shopee Malaysia Case

Chong

2023

APJME

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After the outbreak of the Covid-19 pandemic, e-shopping has grown substantially.Consumer purchasing behavior changed from physical mode to online mode. They comprehended the convenience of purchasing goods on Eshops such as Shopee. Shopee is Malaysia's most popular e-commerce platform, and its user base increased significantly following the pandemic. It created a significant obstacle for Shopee to maintain and enhance consumer satisfaction. Consequently, the purpose of this paper is to discover the factors influencing consumer satisfaction with Shopee in Malaysia. In this study, six factors were identified: perceived ease of use, perceived security, perceived trust, perceived price, and perceived convenience. Our study used an online survey questionnaire created using Google Forms. Through the study, a total of 151 Shopee users from Malaysia were gathered. SPSS will be used to analyze the respondent data to determine the significance of each factor in relation to customer satisfaction. The results of this study show that perceived price, perceived convenience, and perceived security have a significant impact on customer satisfaction. However, perceived ease of use, perceived trust, and perceived usefulness are insignificant in influencing customer satisfaction among Shopee users in Malaysia. This research gives essential information and guidance for enhancing Shopee's customer satisfaction.

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“…Stimulus factors are physical characteristics such as size, weight, color or shape, while individual factors are included in the process not only on the five senses but also in the process of similar experiences and the main drive and expectations of the individual himself. Benefit, ease of use, self-efficacy, security, trust and perceived usefulness are the main factors forming customer perception in online shopping [54] [55] [12] [11] [56] [57] [24] [58].…”

Section: Customer Perceptionmentioning

confidence: 99%

“…The benefits that consumers feel when shopping online shopping are a convenience that is not available in traditional shopping media. Online purchases can also minimize the uncertainty caused by online shopping [59] [60] [61] [54]. Based on several researchers in information technology, benefits become a factor that affects customer perception, especially in digital payments [12] [62] [63].…”

Section: Benefit and Customer Perceptionmentioning

confidence: 99%

Factors influencing Gen-Z customer perception online shopping in Indonesia

Syahdan

2021

IJCS

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This study aims to examine the relationship between benefits, ease of use, self-efficacy, safety, trust, and perceived usefulness on customer perceptions. The data in this study were collected through a survey. The samples in the study were consumers who made online purchases on Shoppee, Tokopedia, and Bukalapak, which amounted to 327 respondents. This study employed simple linear regression as a statistical and hypothetical test tool with the help of SPSS version 24. The conclusion of this study is that all hypotheses have a positive and significant effect on consumer perceptions and provide new findings that perceived usefulness is a variable that affects customer perceptions.

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Which are online shopping determinants Analysing ease and convenience to use, prior shopping experience, online benefits, social influence in India

Cited by 11 publications

References 0 publications

How Does Employee Performance Increase Tourist Visits?

How Does Employee Performance Increase Tourist Visits?

Consumer Satisfaction in E-shopping: Shopee Malaysia Case

Factors influencing Gen-Z customer perception online shopping in Indonesia

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