When cuisine becomes less haute: The impact of expert ratings on consumers' legitimacy judgments

Clauzel, Amélie; Delacour, Hélène; Liarte, Sébastien

doi:10.1016/j.jbusres.2019.03.038

Cited by 19 publications

(17 citation statements)

References 44 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…This finding may be specific to fine-dining restaurant settings, as haute cuisine consumption is based on human contact and the singularity and charm of the service, personalization and exchange. In addition, in the haute cuisine field, the vital role of two key audiences, namely, consumers and critics, is highlighted when assessing the legitimacy of a fine-dining restaurant (Clauzel et al , 2019; Karpik, 2000). Taking care of customers by interacting with them is essential in this environment.…”

Section: Discussionmentioning

confidence: 99%

The service digitalization in fine-dining restaurants: a cost-benefit perspective

Vo‐Thanh

Zaman

Hasan

et al. 2022

IJCHM

View full text Add to dashboard Cite

Purpose This study aims to examine the perceived value of service digitalization in fine-dining restaurants in France. No study exists on this topic, and its aim is to address this research gap. To do so, a conceptual framework of the perceived benefits and costs of the service digitalization was developed. This study also provides actionable recommendations for fine-dining restaurant managers to create and manage an optimized fine-dining experience for their customers. Design/methodology/approach To obtain in-depth information, the authors opted for a qualitative research approach. The authors interviewed 24 fine-dining restaurant managers (listed in the Michelin Guide) and 29 customers of fine-dining restaurants using a video titled “The Restaurant of the Future.” Findings The findings underline the perceived benefits and costs of service digitalization for both restaurant managers and their customers. This study highlights that fine-dining restaurants are highly experience-centric compared to other types of restaurants and recommends which services should be digitalized and which should not be to create and manage experiences throughout the customer journey. Practical implications This research provides restaurants with actionable recommendations in terms of service digitalization to enhance customers’ fine-dining experiences. Originality/value This research fills a gap by proposing a conceptual framework to examine the digitalization of services in fine-dining restaurants.

show abstract

Section: Discussionmentioning

confidence: 99%

The service digitalization in fine-dining restaurants: a cost-benefit perspective

Vo‐Thanh

Zaman

Hasan

et al. 2022

IJCHM

View full text Add to dashboard Cite

show abstract

“…Recent years have seen an increasing interest in how expert judgments, whether in the media or online reviews, influence consumer decision-making (Clauzel, Delacour, and Liarte 2019).…”

Section: Legitimation Of Expert Informationmentioning

confidence: 99%

“…In recent years, there has been increased interest in how expert judgments, whether in the media or online reviews, influence consumer decision making (Clauzel, Delacour, and Liarte 2019). Given the nearly infinite amount of information available online, expert judgments serve to reduce cognitive load when consumers make decisions.…”

Section: Legitimation Of Expert Informationmentioning

confidence: 99%

Marketplaces of Misinformation: A Study of How Vaccine Misinformation Is Legitimized on Social Media

Domenico¹

2022

Journal of Public Policy & Marketing

View full text Add to dashboard Cite

Combating harmful misinformation about pharmaceuticals spread through social media is a growing challenge. The complexity of health information, the role of expert intermediaries in disseminating information, and the information dynamics of social media create an environment where harmful misinformation spreads rapidly. However, little is known about the origin of this misinformation. This paper explores the processes through which health misinformation from online marketplaces is legitimized and spread. Specifically, across one content analysis and two experimental studies, we investigate the role of highly legitimized 'influencer' content in spreading vaccine misinformation. By analyzing a dataset of social media posts and the websites where this content originates, we identify the legitimation processes that spread and normalize discussions around vaccine hesitancy (Study 1). Study 2 shows that expert cues increase the perceived legitimacy of misinformation, particularly for individuals who generally have positive attitudes toward vaccines. Study 3 demonstrates the role of expert legitimacy in driving consumers’ sharing behavior on social media. This paper addresses a gap in our understanding of how pharmaceutical misinformation originates and becomes legitimized. Given the importance of the effective communication of vaccine information, the authors present key challenges for policy-makers.

show abstract

“…For example, the relationship between consumer satisfaction and organizational legitimacy (e.g., Chaney, Lunardo, & Bressolles, 2016) is a field of research that continues to be growing (Díez‐Martín et al, 2020). This may be an opportunity to investigate the effect of consumer dissatisfaction on organizational legitimacy (Clauzel, Delacour, & Liarte, 2019) and its dimensions.…”

Section: Discussionmentioning

confidence: 99%

Changes and evolution in the intellectual structure of consumer dissatisfaction

Nebreda

Martín

González

2020

J of Consumer Behaviour

View full text Add to dashboard Cite

Technological progress has encouraged dissatisfied consumers hostility to companies. This has notably caught the attention of researchers, which have developed numerous advances about dissatisfaction causes and consequences. A large volume of scientific knowledge has been produced, making it difficult to process the multiple lines of research generated. The aim of this work is to provide an integrated perspective of the scientific domain's research traditions on consumer dissatisfaction, showing the development, trends, and future lines of research. Using bibliometric methodology, based on co‐cites, we map the intellectual structure of current scholarship in this field. Results point out the major areas of research, the evolution, path of dissemination, and transformative discoveries. This study contributes to the development of the customer dissatisfaction literature by providing an integrated view of the field, facilitating quick understanding of their structure and identifying future lines of research.

show abstract

When cuisine becomes less haute: The impact of expert ratings on consumers' legitimacy judgments

Cited by 19 publications

References 44 publications

The service digitalization in fine-dining restaurants: a cost-benefit perspective

The service digitalization in fine-dining restaurants: a cost-benefit perspective

Marketplaces of Misinformation: A Study of How Vaccine Misinformation Is Legitimized on Social Media

Changes and evolution in the intellectual structure of consumer dissatisfaction

Contact Info

Product

Resources

About