When Can I Expect an Email Response? A Study of Rhythms in Email Usage

Tyler, Joshua R.; Tang, John C.

doi:10.1007/978-94-010-0068-0_13

Cited by 95 publications

(69 citation statements)

References 16 publications

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“…Furthermore, temporal aspects of collaboration have been analyzed in relation to a number of collaboration technologies such as email (Tyler and Tang 2003) and groupware calendar systems (Lee 2003;Crabtree et al 2003). There are a few studies that show interest in longer timeframes including articles highlighting aspects of long-term interaction in office work (Dix et al 1998), the need to bridge the gap between face-to-face communication in long-term collaboration (Lindstaedt and Schneider 1997), the necessity to consider both real-time supervisory control work and differently paced design work (Sandusky 2003), and long-term collaboration in software maintenance (Lougher and Rodden 1993).…”

Section: Related Researchmentioning

confidence: 99%

Infrastructure Time: Long-term Matters in Collaborative Development

Karasti

Baker

Millerand

2010

Comput Supported Coop Work

203

198

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Abstract. This paper addresses the collaborative development of information infrastructure for supporting data-rich scientific collaboration. Studying infrastructure development empirically not only in terms of spatial issues but also, and equally importantly, temporal ones, we illustrate how the long-term matters. Our case is about the collaborative development of a metadata standard for an ecological research domain. It is a complex example where standards are recognized as one element of infrastructure and standard-making efforts include integration of semantic work and software tools development. With a focus on the temporal scales of short-term and long-term, we analyze the practices and views of the main parties involved in the development of the standard. Our contributions are three-fold: 1) extension of the notion of infrastructure to more explicitly include the temporal dimension; 2) identification of two distinct temporal orientations in information infrastructure development work, namely 'project time' and 'infrastructure time', and 3) association of related development orientations, particularly 'continuing design' as a development orientation that recognizes 'infrastructure time'. We conclude by highlighting the need to enrich understandings of temporality in CSCW, particularly towards longer time scales and more diversified temporal hybrids in collaborative infrastructure development. This work draws attention to the manifold ramifications that 'infrastructure time', as an example of more extended temporal scales, suggests for CSCW and e-Research infrastructures.

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Section: Related Researchmentioning

confidence: 99%

Infrastructure Time: Long-term Matters in Collaborative Development

Karasti

Baker

Millerand

2010

Comput Supported Coop Work

203

198

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“…Email is used to forward information such as documents, URLs, and other people's email messages, as well as to schedule face-to-face and phone meetings. Sometimes, email will be used in tandem with another communication medium such as voicemail, for example, when an important email is followed up by a voicemail to make sure that the email is read (Tyler and Tang, 2003).…”

Section: Search In An Email Networkmentioning

confidence: 99%

How to search a social network

2005

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We address the question of how participants in a small world experiment are able to find short paths in a social network using only local information about their immediate contacts. We simulate such experiments on a network of actual email contacts within an organization as well as on a student social networking website. On the email network we find that small world search strategies using a contact's position in physical space or in an organizational hierarchy relative to the target can effectively be used to locate most individuals. However, we find that in the online student network, where the data is incomplete and hierarchical structures are not well defined, local search strategies are less effective. We compare our findings to recent theoretical hypotheses about underlying social structure that would enable these simple search strategies to succeed and discuss the implications to social software design.

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“…A dominant observation pertains to the temporal aspect, i.e., "when" a particular other will access ubicomp. Other observations span a wide range, from tool usage habits to contextual information (e.g., location of recipient, urgency of topic, one's schedule) [36]. For example, if you usually take one day to respond to e-mails, others will infer that you have daily, rather than round-the-clock, access to e-mail and will accordingly adjust their response-time expectations.…”

Section: Rule #mentioning

confidence: 99%

“…Similarly, we often expect others to check e-mails less frequently during weekends. That is why we will not get upset if we do not receive a reply until Monday [36].…”

Section: Rule #mentioning

confidence: 99%

Communicating in a Ubicomp World: Interaction Rules for Guiding Design of Mobile Interfaces

Sundar

Xue

Lee

2013

Human-Computer Interaction – INTERACT 2013

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Abstract. As computing resources become accessible anytime anywhere, rules of interaction and engagement between humans are changing. For example, response-time expectations have dramatically decreased in recent years because of the assumption that recipients are constantly checking e-mail and text messages on their mobile devices. Likewise, expectations of context-awareness have become an important part of interactions. For example, the tag-line "Sent from my iPhone" is a means of conveying the context (mobile) of the message sender, which also serves to explain-or offer an excuse for-the brevity of the response. In this manner, there are several design strategies that are needed for managing expectations, as new rules of interaction emerge due to the ubiquity of our access to computing resources. This paper presents a list of 12 such interaction rules based on theory and research in interpersonal communication and psychology. These rules provide design ideas for mobile ubicomp interfaces.

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When Can I Expect an Email Response? A Study of Rhythms in Email Usage

Cited by 95 publications

References 16 publications

Infrastructure Time: Long-term Matters in Collaborative Development

Infrastructure Time: Long-term Matters in Collaborative Development

How to search a social network

Communicating in a Ubicomp World: Interaction Rules for Guiding Design of Mobile Interfaces

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