When apologies work: How matching apology components to victims’ self-construals facilitates forgiveness

Fehr, Ryan; Gelfand, Michele J.

doi:10.1016/j.obhdp.2010.04.002

Cited by 216 publications

(205 citation statements)

References 96 publications

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“…Self-identity research suggests that the way people define themselves relative to others impacts how social interactions unfold (Andersen & Chen, 2002;Brickson, 2000;Fehr & Gelfand, 2010;Lord & Brown, 2004;Markus & Wurf, 1987). Brewer and Gardner (1996) identified three fundamental levels of self-definition -the individual, relational, and collective -each of which is associated with unique motives that guide attention and behavior during social interactions.…”

Section: Self-identitymentioning

confidence: 99%

When opposites do (and do not) attract: Interplay of leader and follower self-identities and its consequences for leader–member exchange

Jackson

Johnson

2012

The Leadership Quarterly

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Section: Self-identitymentioning

confidence: 99%

When opposites do (and do not) attract: Interplay of leader and follower self-identities and its consequences for leader–member exchange

Jackson

Johnson

2012

The Leadership Quarterly

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“…One way of doing so is by recognizing the event's effect on others; Blatz and Philpot (2010) found that expressions of empathy mediate the apology-outcome relationship. Such expressions (Fehr and Gelfand 2010) are a first step toward rectification in the victim's eyes. Tomlinson et al (2004) found that quick responses reassure victims and also help the perpetrator control information flow, thereby deterring ambiguous interpretation.…”

Section: Review Of the Literaturementioning

confidence: 99%

Art and Artifice in Public Apologies

Boyd

2011

J Bus Ethics

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The purpose of this article is threefold: to examine the elements of an artful apology; to sequence them in a comprehensive configuration; and to use the taxonomy for assessing the effect of public apologies. The model identifies seven sequential components of an apology: revelation, recognition, responsiveness, responsibility, remorse, restitution, and reform. Also included in the model are four deflective stratagems: dissociation, diminution, dispersion, and detachment. Analysis focuses on actual offense situations rather than artificial simulated settings. Specifically, the study examines whether seven well-publicized apologies conform to the proposed construct. These public figures include

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“…If companies accused of wrongdoing are simply assumed to be guilty until proven otherwise, this means that aggressive reputation management during a corporate crisis is imperative. Inaction or "no comment" responses to public accusations may be in effect an admission of guilt (Fehr & Gelfand, 2010;Pace, Fediuk, & Botero, 2010).…”

Section: Reputation Managementmentioning

confidence: 99%

The pipeline project: Pre-publication independent replications of a single laboratory's research pipeline

Schweinsberg

Madan

Vianello

et al. 2016

Journal of Experimental Social Psychology

104

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This crowdsourced project introduces a collaborative approach to improving the reproducibility of scientific research, in which findings are replicated in qualified independent laboratories before (rather than after) they are published. Our goal is to establish a non-adversarial replication process with highly informative final results. To illustrate the Pre-Publication Independent Replication (PPIR) approach, 25 research groups conducted replications of all ten moral judgment effects which the last author and his collaborators had "in the pipeline" as of August 2014. Six findings replicated according to all replication criteria, one finding replicated but with a significantly smaller effect size than the original, one finding replicated consistently in the original culture but not outside of it, and two findings failed to find support. In total, 40% of the original findings failed at least one major replication criterion. Potential ways to implement and incentivize pre-publication independent replication on a large scale are discussed

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When apologies work: How matching apology components to victims’ self-construals facilitates forgiveness

Cited by 216 publications

References 96 publications

When opposites do (and do not) attract: Interplay of leader and follower self-identities and its consequences for leader–member exchange

When opposites do (and do not) attract: Interplay of leader and follower self-identities and its consequences for leader–member exchange

Art and Artifice in Public Apologies

The pipeline project: Pre-publication independent replications of a single laboratory's research pipeline

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