1996
DOI: 10.1111/j.1468-232x.1996.tb00409.x
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What Works at Work: Overview and Assessment

Abstract: This article discusses why it is difficult to measure the effects of management practices on organizational performance. In spite of these difficulties, a collage of evidence suggests that innovative workplace practices can increase performance, primarily through the use of systems of related practices that enhance worker participation, make work design less rigid, and decentralize managerial tasks. A majority of U.S. businesses have adopted some innovative work practices. However, only a small percentage of b… Show more

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Cited by 549 publications
(240 citation statements)
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“…Organisational policy now contains numerous welfare facilities and how they are to be provided for the benefits of the employees (Ichniowski, et al 1996). The company's annual reports and financial statement now reflect the amount of money being spent on various welfare schemes to the employees.…”
Section: Implementation Of Welfare Measures and Amenitiesmentioning
confidence: 99%
“…Organisational policy now contains numerous welfare facilities and how they are to be provided for the benefits of the employees (Ichniowski, et al 1996). The company's annual reports and financial statement now reflect the amount of money being spent on various welfare schemes to the employees.…”
Section: Implementation Of Welfare Measures and Amenitiesmentioning
confidence: 99%
“…Certains auteurs les définissent par contraste en les opposant au taylorisme (Caudron, 1993 ;Ichniowski et al, 1996). Ainsi, l'organisation tayloriste du travail serait caractérisée par la division du travail, la différentiation fonctionnelle et hiérarchique des structures organisationnelles, le contrôle, la supervision directe et l'obéissance aux règles (Caudron, 1993).…”
Section: Cadre Conceptuel Et Hypothèses Les Nfot : Brève Définitionunclassified
“…Selon la théorie de l'inertie, l'âge et la taille des organisations limiteraient leur habileté à s'adapter aux menaces et opportunités de leur environnement (Hannan et Freeman, 1977). L'organisation du travail se cristalliserait au cours de la première période de croissance de l'entreprise et il serait difficile, par la suite, de la modifier, ce qui laisserait présager un taux d'adoption des NFOT moins élevé au sein des entreprises plus âgées (Ichniowski et al, 1996 ;Balkin et Markman, 1998). Il serait également plus difficile aux grandes entreprises de s'adapter aux menaces et opportunités de l'environnement et de mettre en place des changements organisationnels importants (Bergeron, Rivard et Raymond, 1998).…”
Section: Pressions Des Normes Et Mimétismeunclassified
“…Finally, training, for example in the basics of business administration, communication or seminars about the economic situation of the firm, increases the competence of the employees and their readiness to engage themselves in the firm (Ichniowski et al, 1996;Godard and Delaney, 2000). Especially in highly participative work organisations, continuous training seems to be a necessary complement to the increased demand for skills of non-managerial staff.…”
Section: Theoretical Considerationsmentioning
confidence: 99%
“…The theoretical considerations expounded above suggest, however, that there are complementarities between employee involvement, training activities and incentive systems, provided that they are implemented properly. Therefore, we expect that isolated organizational changes have a lower impact on productivity than a complete new orientation of personnel management (Osterman, 1994;Huselid, 1995;Ichniowski et al, 1996;Appelbaum et al, 2000).…”
Section: Theoretical Considerationsmentioning
confidence: 99%