Business Process Management (BPM) is a management discipline that help organizations to coordinate their processes more effectively. Such a management approach has as one of it paradigms the shift of understanding organizations from a functional view (from within departments and isolated) to a holistic view of end-to-end processes, starting from the clients' initial requisition until they are fulfilled. Increasingly, organizations from different sectors have sought to improve their operations and results using BPM, as well as in the health sector. In clinical research and, more specifically, in Clinical Research Centers (CPCs), there is a lack of materials that can assist in the management of their processes, reducing the quality of the centers and the attractiveness of new studies for the national environment. Based on these motivators, the objective of this research was to develop a business process framework for the management of Clinical Research Centers. To achieve it, it was used a methodological approach divided into five stages: Step 1 -Validation of the problem, analyzed the importance of the studied theme and validated the gap in the literature from a systematic review of the literature;Step 2 -Process identification, identified a CPC's business processes from a case study; Step 3 -Evaluation with specialists, evaluated and detailed the processes of the Process Architecture identified in Step 2 in an iterative way with clinical research professionals from in-depth interviews; Step 4 -Literature review, analyzed the scientific studies regarding the management of the processes of a CPC, based on the names of the processes listed in the Process Architecture evaluated in Step 3; and Step 5 -Presentation of the framework, that consolidated the information from the previous steps, presenting the built framework. The result was a business process framework for the management of CPCs, containing a basic structure of processes and a set of good practices for conducting them, serving as an initial guide or point of comparison for self-assessment and benchmark of Clinical Research Centers with 27 business processes divided among central, management and support processes approaching all the activities of a CPC as a business unit. The research meets the demand of professionals from clinical research centers, the gap in the literature in the area, shows the potential of the empirical use of BPM and also presents a method that can be reused for the creation of frameworks in other areas of knowledge. It is expected that this study and the product developed can contribute to the literature on BPM and clinical research, strengthen the knowledge of clinical research professionals, promote improvements in the conduction of research protocols and promote BPM in CPCs.