2018
DOI: 10.1080/15332667.2018.1440139
|View full text |Cite
|
Sign up to set email alerts
|

What's Behind CRM Research? A Bibliometric Analysis of Publications in the CRM Research Field

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
4
1

Citation Types

1
19
0
5

Year Published

2019
2019
2024
2024

Publication Types

Select...
9

Relationship

0
9

Authors

Journals

citations
Cited by 21 publications
(25 citation statements)
references
References 20 publications
1
19
0
5
Order By: Relevance
“…A network of countries sharing co-authorships, the author keyword co-occurrence network and countries network were created by VOSviewer (version 1.6.8, Leiden University, Leiden, Netherlands). As for content analysis of the abstracts, we applied exploratory factor analysis to identify research domains emerging from all content of the abstract; loadings of 0.4 [18]. Jaccard’s similarity index was utilized to identify research topics or terms most frequently co-occurring with each other [19].…”
Section: Methodsmentioning
confidence: 99%
“…A network of countries sharing co-authorships, the author keyword co-occurrence network and countries network were created by VOSviewer (version 1.6.8, Leiden University, Leiden, Netherlands). As for content analysis of the abstracts, we applied exploratory factor analysis to identify research domains emerging from all content of the abstract; loadings of 0.4 [18]. Jaccard’s similarity index was utilized to identify research topics or terms most frequently co-occurring with each other [19].…”
Section: Methodsmentioning
confidence: 99%
“…VOSviewer (version 1.6.8, Center for Science and Technology, Leiden University) was used to establish a co-occurrence network and a countries network. The principles of underlying algorithms used by the software for clustering have been documented elsewhere [11-14] For content analysis of the abstracts, we applied the exploratory factor analysis to identify research domains emerging from all content of the abstracts, loadings of 0.4 [15]. The Jaccard similarity index was utilized to identify research topics or terms most frequently co-occurring with each other [16].…”
Section: Methodsmentioning
confidence: 99%
“…VOSviewer software (version 1.6.8, Center for Science and Technology, Leiden University, the Netherlands) was used to extract the authors’ keywords and establish a co-occurrence network of the most common ones. For further content analysis of the abstracts, we applied exploratory factor analysis, which is a statistical method uncovering the underlying association between a variable set, to identify co-occurring terms and, thus, uncover the major research domains from all content of the abstracts [29]. Latent Dirichlet Allocation (LDA), which is a generative probabilistic model for collections of discrete data including text corpora, was used for classifying papers into corresponding topics [30,31,32,33,34].…”
Section: Methodsmentioning
confidence: 99%