What makes work smart in the public sector? Insights from a bibliometric analysis and interpretive literature review

Palumbo, Rocco; Manesh, Mohammad Fakhar; Petrolo, Damiano

doi:10.1080/14719037.2022.2152479

Cited by 13 publications

(9 citation statements)

References 127 publications

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“…A hybrid approach was implemented to conduct this literature review, which, in line with the purpose of mapping and systematizing the study domain, consisted of two components (Palumbo et al, 2022). On the one hand, a bibliometric analysis permitted the research streams characterizing the scholarly debate about the interplay between quality management and organizational culture to be highlighted and its founding roots to be discovered.…”

Section: Methodsmentioning

confidence: 99%

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The secret ingredient? Uncovering the effect of organizational culture on quality management: a literature review

Palumbo

Douglas²

2023

IJQRM

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PurposeAlthough the debate about the interplay between quality management and organizational culture is long established, extant knowledge about their link is not consistent. This article attempts to fill such a gap by integrating current perspectives and insights through a literature review.Design/methodology/approachA domain-based literature review has been conducted, which followed the Scientific Procedures and Rationales for Systematic Literature Reviews. The knowledge core consisted of 76 items, which were analysed through bibliographic coupling and co-citation analysis. An interpretive approach was taken to articulate the study findings.FindingsThe current scholarly debate unfolds through four research streams, which emphasize the need for joint optimizing quality management and organizational culture embracing a longitudinal perspective. Similarly, the theoretical roots inspiring reviewed contributions are distributed in four clusters, which rely on the assumption that organizational excellence derives from the harmonization of quality management and organizational culture.Practical implicationsQuality management necessitates a supportive organizational culture to set the ground for excellence. At the same time, it modifies the inner traits of the organizational culture. Such cultural changes should be carefully handled to ensure a dependable quality orientation. Achieving organizational excellence involves mastering the interplay between quality management and organizational culture.Originality/valueThis article delivers an unprecedented systematization of the scientific literature. It identifies the main research streams through which the debate on quality management and culture evolves, shedding light on the main conceptual roots inspiring recent scholarly advancements. Alongside overcoming the fragmentation of the extant debate, this review enables the envisioning of an agenda for further developments.

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Section: Methodsmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

The secret ingredient? Uncovering the effect of organizational culture on quality management: a literature review

Palumbo

Douglas²

2023

IJQRM

Self Cite

View full text Add to dashboard Cite

show abstract

“…Next, the authors met to define exclusion and inclusion criteria. Drawing on extant literature reviews (Palumbo et al. , 2022), three exclusion criteria were agreed.…”

Section: Methodsmentioning

confidence: 99%

“…Next, the authors met to define exclusion and inclusion criteria. Drawing on extant literature reviews (Palumbo et al, 2022), three exclusion criteria were agreed. Items which did not MD 61,13 address issues and challenges related to the application of OI in the public sector were rejected as off topic.…”

Section: Arrangementioning

confidence: 99%

Unleashing open innovation in the public sector: a bibliometric and interpretive literature review

Palumbo

Casprini

Manesh

2023

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PurposeInstitutional, economic, social and technological advancements enable openness to cope with wicked public management issues. Although open innovation (OI) is becoming a new normality for public sector entities, scholarly knowledge on this topic is not fully systematized. The article fills this gap, providing a thick and integrative account of OI to inspire public management decisions.Design/methodology/approachFollowing the SPAR-4-SLR protocol, a domain-based literature review has been accomplished. Consistently with the study purpose, a hybrid methodology has been designed. Bibliographic coupling permitted us to discover the research streams populating the scientific debate. The core arguments addressed within and across the streams were reported through an interpretive approach.FindingsStarting from an intellectual core of 94 contributions, 5 research streams were spotted. OI in the public sector unfolds through an evolutionary path. Public sector entities conventionally acted as “senior partners” of privately-owned companies, providing funding (yellow cluster) and data (purple cluster) to nurture OI. An advanced perspective envisages OI as a public management model purposefully enacted by public sector entities to co-create value with relevant stakeholders (red cluster). Fitting architectures (green cluster) and mechanisms (blue cluster) should be arranged to release the potential of OI in the public sector.Research limitations/implicationsThe role of public sector entities in enacting OI should be revised embracing a value co-creation perspective. Tailored organizational interventions and management decisions are required to make OI a reliable and dependable public value generation model.Originality/valueThe article originally systematizes the scholarly knowledge about OI, presenting it as a new normality for public value generation.

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“…Another recent scholarly effort has offered a precious contribution in this direction, by way of a bibliometric analysis of studies on smart work in government (Palumbo et al, 2022). We also detect some emerging themes in our discussion, but our review is as encompassing as possible and traces the literature on this topic back to its roots (Callahan, 2010).…”

Section: Introductionmentioning

confidence: 99%

Telework in public organizations: A systematic review and research agenda

Mele,

Belardinelli,

Bellé

2023

Public Administration Review

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After a relatively slow policy and scholarly take‐up, recent developments created the urgency for massive efforts to implement and regulate telework in public organizations. We contribute to this debate through a systematic review of 120 studies across disciplines. Findings from our analysis reveal a few established antecedents of telework, including individual characteristics like family responsibilities and expected productivity, but also organizational aspects like supportive leadership, and contextual features like natural disasters. Self‐reported productivity and work‐life balance stand out as telework's most widely studied outcomes, although evidence is often conflicting when coming to the effects of telework. We present our results by distinguishing pre‐ and post‐pandemic findings. Complementing our systematic review, we engage in a generative exercise by identifying emerging debates on telework in public bureaucracies. We conclude by indicating future research directions.This article is protected by copyright. All rights reserved.

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What makes work smart in the public sector? Insights from a bibliometric analysis and interpretive literature review

Cited by 13 publications

References 127 publications

The secret ingredient? Uncovering the effect of organizational culture on quality management: a literature review

The secret ingredient? Uncovering the effect of organizational culture on quality management: a literature review

Unleashing open innovation in the public sector: a bibliometric and interpretive literature review

Telework in public organizations: A systematic review and research agenda

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