What makes Web sites credible?

Fogg, B. J.; Marshall, Jonathan; Laraki, Othman; Osipovich, Alex; Varma, Chris; Fang, Nicholas; Paul, Jyoti; Rangnekar, Akshay; Shon, John; Swani, Preeti; Treinen, Marissa

doi:10.1145/365024.365037

Cited by 440 publications

(108 citation statements)

References 2 publications

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“…Sussman and Siegal (2003) emphasized that the disclosure of reviewer identity leads to an increase in the message's credibility and, as a result, the source is perceived to be more useful (Kruglanski et al, 2006). Fogg et al (2001) demonstrated that reviewers' names and photos in the online information source have a positive relationship with people's perception of the credibility of websites on the basis of the information processing theory (Mackie, Worth & Asuncion, 1990). Forman, et al (2008) pointed out that message recipients may use the personal information of the message creator as a heuristic cue, drawing on the evaluation of the information provider as a cognitive device to assist them to reach judgements and actions.…”

Section: Reviewers' Identity Disclosurementioning

confidence: 99%

What makes a useful online review? Implication for travel product websites

Liu¹,

2015

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Section: Reviewers' Identity Disclosurementioning

confidence: 99%

What makes a useful online review? Implication for travel product websites

Liu¹,

2015

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“…Although early work in this domain primarily examined face-to-face contexts and the factors influencing the credibility of human sources (see Wilson & Sherrell, 1993 for a review), recent work has naturally migrated to online environments by examining a range of phenomena, from the design elements that bolster a website's perceived credibility (Fogg et al, 2001), to factors influencing the credibility of blogs (Kaye & Johnson, 2011), to the elements of credible online product reviews (Willemsen, Neijens, & Bronner, 2012). In part, the motivations for examining credibility online stem from the considerable differences in this context that obscure how people have traditionally evaluated information and source credibility (Metzger, Flanagin, Eyal, Lemus, & McCann, 2003), coupled with the serious consequences of inappropriately relying on misinformation today, given its prevalence and prominence (Horrigan & Rainie, 2006).…”

Section: Social Media Self-efficacy and Information Evaluationmentioning

confidence: 99%

Social media self-efficacy and information evaluation online

Hocevar

Flanagin

Metzger

2014

Computers in Human Behavior

159

102

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a b s t r a c tThis study introduces the concept of social media self-efficacy, or a person's perceived ability to reach desired outcomes in the social media environment, and examines the relationship between social media self-efficacy and how people evaluate information found online. Results of a survey of a representative sample of adult Internet users in the United States (N = 3568) indicate that users with higher social media self-efficacy find information shared via social media to be more trustworthy than do those lower in social media self-efficacy. These self-efficacious social media users also rely more both on the opinions of others and on social media specifically when evaluating or verifying the information they find online, suggesting that they may be more prone to seek out and be influenced by input from others. Practical and theoretical implications of these findings are explored.

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“…Mixing advertisements and content will diminish trust (Jenkins, Corritore, & Wiedenbeck, 2003), as will poor Web site maintenance (Nielsen et al, 2000). Promoting honesty, a lack of bias, and shared values with the user, as well as providing accurate and comprehensive information, have all been shown to increase trustworthiness (Fogg et al, 2001). …”

Section: Journal Of Gambling Issues: Issue 21 July 2008mentioning

confidence: 99%

Why Swedish people play online poker and factors that can increase or decrease trust in poker Web sites: A qualitative investigation

Wood¹,

Griffiths²

2008

JGI

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Three face-to-face focus groups that included 24 online poker players were conducted in Stockholm to investigate their motivations for playing online poker and issues relating to their trust of poker Web sites. Casual players played because they liked the convenience, the ease of learning, the low stake size, the relief from boredom, and the social interactions. "Professional" players played to win money and utilised several features of the online game for psychological tactics. They also tended to play several tables at once.Factors that affected how much a player would trust an online poker Web site included the size and reputation of the operator, the speed with which winnings were paid out, the clarity of the Web site design, the technical reliability of the service, and the accessibility and effectiveness of the customer service. Responsible gaming measures also increased levels of trust by demonstrating company integrity and by reducing anxiety about winning from other players.The findings indicate that providing a safe online environment with effective responsible gaming measures may be much more than just a moral and regulatory requirement. Players in this study suggested that such features are sometimes necessary in order to achieve an enjoyable gaming experience. Consequently, responsible gaming initiatives and good business practice do not have to be mutually exclusive. Indeed, in this particular scenario, they might even be considered mutually dependent. This project was funded by Svenska Spel, the operators of the Swedish National Lottery. Other than agreeing to the research question, Svenska Spel had no say in how the research was carried out, the results that were reported, the conclusions that were drawn, or the editing of the report.

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What makes Web sites credible?

Cited by 440 publications

References 2 publications

What makes a useful online review? Implication for travel product websites

What makes a useful online review? Implication for travel product websites

Social media self-efficacy and information evaluation online

Why Swedish people play online poker and factors that can increase or decrease trust in poker Web sites: A qualitative investigation

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