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2014
DOI: 10.1111/faam.12038
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What Lies Beneath? The Role of Informal and Hidden Networks in the Management of Crises

Abstract: Crisis management research traditionally focuses on the role of formal communication networks in the escalation and management of organisational crises. Here, we consider instead informal and unobservable networks. The paper explores how hidden informal exchanges can impact upon organisational decision-making and performance, particularly around inter-agency working, as knowledge distributed across organisations and shared between organisations is often shared through informal means and not captured effectivel… Show more

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Cited by 17 publications
(18 citation statements)
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“…Rather, information came from relatives, neighbours and friends. This underscores the role of social relations in risk communication and the importance of informal, sometimes hidden, channels in the supply of risk information (Fischbacher-Smith and Fischbacher-Smith, 2014). These 13 respondents were asked to rate the level of risk communication they received before and after the risk incidence and the usefulness of the information in mitigating health risk.…”
Section: Level Of Risk Communicationmentioning
confidence: 93%
“…Rather, information came from relatives, neighbours and friends. This underscores the role of social relations in risk communication and the importance of informal, sometimes hidden, channels in the supply of risk information (Fischbacher-Smith and Fischbacher-Smith, 2014). These 13 respondents were asked to rate the level of risk communication they received before and after the risk incidence and the usefulness of the information in mitigating health risk.…”
Section: Level Of Risk Communicationmentioning
confidence: 93%
“…However, formal risk management systems are not the only available means of managing risk in the public sector. There is a large body of work from other disciplines such as crisis management (Fischbacher‐Smith & Fischbacher‐Smith, ), project management (Osipova & Eriksson, ), high reliability organizations (Weick & Sutcliffe, ), knowledge management (Scott & Walsham, ), health and safety management (the Robens report, ), and social anthropology (Douglas & Wildavsky, ) that emphasizes local adaptations and the need to acknowledge risk management performed by staff who know the details of the local context and therefore make use of alternative forms of risk management. In this paper, we focus on one specific alternative form, namely employee‐generated, but not formally sanctioned, information systems.…”
Section: Introductionmentioning
confidence: 99%
“…Altogether, we infer that the effects of group formation might have increased rather than reduced blame risk. Nevertheless, we make a different argument than Fischbacher‐Smith and Fischbacher‐Smith (, p. 276): These authors focus more on isolated parties (i.e., an organization) and whether the underperformance of one organization ‘may be detrimental to the survival of the others’. It is the actor‐network effect — the totality — that we are principally interested in.…”
Section: Contributions and Implicationsmentioning
confidence: 78%
“…Hence, societal structures may play a role in shaping the way BGs are organized. Conversely, Fischbacher‐Smith and Fischbacher‐Smith (, p. 276) argue that within a group of organizations, the underperformance of one organization ‘may be detrimental to the survival of the others’, which suggests that isolated individual actors represent a risk to a network.…”
Section: Our Approach To Studying a Blame Gamementioning
confidence: 99%