“…Previous research on the retrieval process has demonstrated that the use of information-seeking strategies can make the process more effective and efficient (Borgman, Hirsh, Walter, & Gallagher, 1995;Eisenberg & Berkowitz, 1990;Kuhlthau, 1991Kuhlthau, ,1996Marchionini, 1995;Michel, 1994;Savolainen, 1993;Stripling & Pitts, 1988;Wells, 1996). Yet, the promises the systems hold make efforts to overcome obstacles worthwhile.…”