What is important in evaluating health care quality? An international comparison of user views

Groenewegen, Peter; Kerssens, J.J.; Sixma, H.; Eijk, Ingrid van der; Boerma, W.G.W.

doi:10.1186/1472-6963-5-16

Cited by 64 publications

(44 citation statements)

References 15 publications

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“…Not being able to resolve the patient's problem decreases the chance of satisfaction by 61%. This result corroborates those from Bernhart et al 35 and Groenewegen et al 36 who found that the main aspect for service satisfaction was that the user felt that their problem had been resolved.…”

Section: Male Female Totalsupporting

confidence: 83%

Factors associated with user satisfaction regarding treatment offered in Brazilian primary health care

et al. 2017

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The Program for Access and Quality Improvement in Primary Care (PMAQ-AB) aimed to improve healthcare public service quality. The purpose of this study was to identify the main factors that influence user satisfaction in Brazilian primary health care services. This research was carried out using secondary data from the first cycle of the PMAQ-AB. A cluster analysis was carried out to find the dependent variable of user satisfaction; and logistic regression was applied in order to obtain the decision model. From the resulting regression model, two factors can be highlighted as regards influencing user satisfaction in Brazil: the user's perception that the team did not attempt to address their needs/problems within the health unit; and the user not feeling respected by the professionals in relation to cultural habits, customs, and religion or only sometimes feeling so. This study revealed the importance of continued commitment of teams and managers to improving care access, meeting user needs, and improving organizational aspects and the health professional-user relationship.

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Section: Male Female Totalsupporting

confidence: 83%

Factors associated with user satisfaction regarding treatment offered in Brazilian primary health care

et al. 2017

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“…It is also supported by a recent report that there is about 65 to 75% potential for productivity increase by health workers in Tanzania if working time is spent on productive activities and the activities are done efficiently (Maestad, 2006). Moreover, availability of health professionals has a bearing on the quality of service that is offered and certainly on users' perception as reported from other studies (Smith & Sanderson, 1992;Haddad et al, 1998;Lomoro et al, 2002;Leon, 2003;Groenewegen et al, 2005;Lim et al, 2004;Manongi et al, 2006;Kamuzora & Gilson, 2007).…”

Section: Discussionmentioning

confidence: 56%

Users’ perceptions of outpatient quality of care in Kilosa District Hospital in Central Tanzania

Juma¹,

Manongi²

2010

Tanzania J Hlth Res

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“…2 It is thus difficult to know whether variations in patient experiences reflect differences in culture, health systems or actual differences in quality as perceived by patients. 31 Methodological concerns aside, existing research has implied that there is cross-national variation in patient experiences. 32 The Commonwealth Fund and the WHO have conducted surveys of the general population 32 33 and within primary care.…”

Section: Discussion and Conclusion Discussionmentioning

confidence: 99%

The Nordic Patient Experiences Questionnaire (NORPEQ): cross-national comparison of data quality, internal consistency and validity in four Nordic countries

et al. 2012

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ObjectivesTo evaluate the Nordic Patient Experiences Questionnaire (NORPEQ) for data quality, reliability and validity following surveys of patients in Finland, Norway, Sweden and the Faroe Islands.Design, methods and participantsThe NORPEQ was mailed to 500 patients randomly selected after receiving inpatient treatment in Finland, Norway and Sweden. The NORPEQ was also included in a national survey in Norway and in the Faroe Islands. Dimensionality was assessed using principal component analysis and internal consistency by item-total correlation and Cronbach's α. Construct validity was assessed by correlating NORPEQ scores with variables known to be related to patient experiences.SettingSomatic hospitals in Finland, Faroe Islands, Norway and Sweden.Primary and secondary outcome measuresItem missing, internal consistency reliability and construct validity.ResultsResponse rates ranged from 45.8% in Norway to 84% for Sweden. Levels of missing data were low for all items across the surveys. Principal component analysis identified one component with six experiences items. Mean NORPEQ scores ranged from 74 to 79 on the 0–100 scale, where 100 represents the best possible experiences. Cronbach's α ranged from 0.84 in Finland to 0.88 in Sweden.ConclusionsThe NORPEQ is a brief measure of patient experiences that covers important aspects of the healthcare encounter. It shows good evidence of reliability and validity.Practice implicationsThe NORPEQ instrument is recommended for cross-national comparisons of healthcare experiences for the four Nordic countries.

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What is important in evaluating health care quality? An international comparison of user views

Cited by 64 publications

References 15 publications

Factors associated with user satisfaction regarding treatment offered in Brazilian primary health care

Factors associated with user satisfaction regarding treatment offered in Brazilian primary health care

Users’ perceptions of outpatient quality of care in Kilosa District Hospital in Central Tanzania

The Nordic Patient Experiences Questionnaire (NORPEQ): cross-national comparison of data quality, internal consistency and validity in four Nordic countries

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