What factors affect firm performance in the hotel industry post-Covid-19 pandemic? Examining the impacts of big data analytics capability, organizational agility and innovation

Khalil, Muhamad Luqman; Aziz, Norzalita Abd; Long, Fei; Zhang, Huan

doi:10.1016/j.joitmc.2023.100081

Cited by 12 publications

(7 citation statements)

References 78 publications

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“…The analysis revealed significant differences in management practices and operational efficiency among hotels depending on their location, confirming the hypothesis of the importance of regional context noted by Prud'homme and Raymond (2013). An important theme is the digitalization and management of customer relationships, explored in the works of Bang and Kim (2013) and Khalila et al (2023). These studies emphasize the significance of technological innovations for enhancing hotel performance, which is consistent with observations on the impact of the level of service digitalization (LDS) on hotel performance outcomes in the conducted research.…”

Section: Discussionsupporting

confidence: 85%

Resilience Benchmarking: How Small Hotels Can Ensure Their Survival and Growth During Global Disruptions

Kolodiziev,

Dorokhov,

Shcherbak

et al. 2024

Preprint

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The study is aimed at developing a resilient benchmarking system for small hotels in Ukraine, designed to ensure their survival and growth amid global disruptions and local crises. Given the severe challenges associated with the COVID-19 pandemic and military actions, the resilience of the regional tourism business becomes particularly relevant. The methods used in the study, including factor and cluster analysis, the method of taxonomy, and dendrograms, have enabled the development of development programs for two clusters of hotels: those located in areas with increased military risk and those in relatively safe territories. The taxonomic analysis revealed significant differences in managerial practices and operational efficiency, largely determined by the geographic location of the hotels. Hotels in active combat zones experience a 40% reduction in tourist flow and financial instability, while hotels in safe areas demonstrate a 30% higher level of customer satisfaction. The application of advanced security systems and modern marketing techniques has led to a 40% reduction in incidents.

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Section: Discussionsupporting

confidence: 85%

Resilience Benchmarking: How Small Hotels Can Ensure Their Survival and Growth During Global Disruptions

Kolodiziev,

Dorokhov,

Shcherbak

et al. 2024

Preprint

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“…We argue that investigating the nexus between GIC and OA is crucial (Cha and Park, 202;Khalil et al, 2023;Ly, 2023). Our argument is based on the premise that an organization's capacity to create sustainable results and benefits from creative and innovative processes is closely linked to its pursuit of performance.…”

Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

Green intellectual capital and employee environmental citizenship behavior: the mediating role of organizational agility and green creativity

Soomro,

Soomro

2024

JIC

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PurposeThis study utilizes social exchange theory to investigate the relationship between green intellectual capital and employee environmental citizenship behavior through serial mediation of organizational agility and employee green creativity.Design/methodology/approachThis study uses a multi-level and multi-wave dataset of 425 employees and 70 managers nested within 35 manufacturing firms. The authors followed a 2-2-1-1 research framework in which organizational green intellectual capital (a level 2 variable) influenced employee environmental citizenship behavior (a level 1 outcome variable), which was then mediated by organizational agility (a level 2 variable) and employee green creativity (a level 1 variable). This study used Jamovi for hypotheses testing.FindingsThe findings suggest a positive relationship between green intellectual capital and organizational agility, leading positively to employee environmental citizenship behavior and employee green creativity. It indicates that green intellectual capital positively relates to employee environmental citizenship behavior via serial mediation effects of organizational agility and employee green creativity.Practical implicationsThis study provides valuable insights for manufacturing firms and policymakers. The study encourages environmental conservation and restoration efforts by individuals and organizations, supporting initiatives to protect the environment. Findings may help manufacturing firms and policymakers towards mitigating environmental harm to achieve their sustainability objectives.Originality/valueThis study enhances our understanding of the link between green intellectual capital and employee environmental citizenship behavior through indirect path of organizational agility and employee green creativity.

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“…Peco-Torres et al ( 2021) conducted an empirical study on how customers resume hotel spending from a consumer perspective, using psychological resilience theory. In addition, technological innovations and analytical capabilities such as big data are key for hotels to be able to perform well (Colmekcioglu et al, 2022;Jiang and Wen, 2020;Khalil et al, 2023).…”

Section: Resilient Marketing For Hotelsmentioning

confidence: 99%

Resilient marketing of Chinese hotel enterprises based on marketing mix

Chen,

Walsh

2024

J. Infras. Policy. Dev.

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Resilient marketing in hotel enterprises is a research area that has not been systematically explored. This study is based on the 4Ps theory to conduct a systematic theoretical study of resilient marketing in hotel enterprises and promote the application of resilient marketing in hotel enterprises. Data were collected from Chinese hotel employees (n = 501) through an online survey. Data were analysed using SPSS and AMOS software. confirmatory factor analysis (CFA) combined with structural equation modelling (SEM) was used to explore hotel employees’ perceptions of resilient marketing in hotel companies. The findings suggest that the concept of resilient marketing, constructed through the four dimensions of resilient products, resilient prices, resilient price, and resilient promotions, is better able to help hotel enterprises withstand crises. This study contributes to understanding how Chinese hotel enterprises use the concept of resilient marketing to withstand crises, such as positively adapting to market changes, collaboratively responding to market competition, and resisting and reversing crises situation. It has important theoretical value and practical significance for constructing a theory of resilient marketing for hotel enterprises, promoting the practical development of resilient marketing for hotel enterprises.

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What factors affect firm performance in the hotel industry post-Covid-19 pandemic? Examining the impacts of big data analytics capability, organizational agility and innovation

Cited by 12 publications

References 78 publications

Resilience Benchmarking: How Small Hotels Can Ensure Their Survival and Growth During Global Disruptions

Resilience Benchmarking: How Small Hotels Can Ensure Their Survival and Growth During Global Disruptions

Green intellectual capital and employee environmental citizenship behavior: the mediating role of organizational agility and green creativity

Resilient marketing of Chinese hotel enterprises based on marketing mix

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