What does quality mean to lay people? Community perceptions of primary health care services in Guinea

Users’ perceptions of outpatient quality of care in Kilosa District Hospital in Central Tanzania

“…In this study community members were willing to contribute more so as to make sure medicines are made readily available. Like in this study, other studies have reported that the availability of medicines is the most important aspect of quality of care (Haddad et al, 1998).…”

“…It is also supported by a recent report that there is about 65 to 75% potential for productivity increase by health workers in Tanzania if working time is spent on productive activities and the activities are done efficiently (Maestad, 2006). Moreover, availability of health professionals has a bearing on the quality of service that is offered and certainly on users' perception as reported from other studies (Smith & Sanderson, 1992;Haddad et al, 1998;Lomoro et al, 2002;Leon, 2003;Groenewegen et al, 2005;Lim et al, 2004;Manongi et al, 2006;Kamuzora & Gilson, 2007).…”

“…In this study, community members also felt that it is reassuring that the provider is going to offer good care if he/ she shows respect, compassion and receives patients well. Therefore good provider-patient interaction may be seen as a precursor to reflection of the other aspects of care (Haddad et al (1998).…”

“…The interview stopped after the point of saturation was reached. Hospital-based survey used a questionnaire adopted from Haddad et al (1998). Exiting patients were interviewed to seek their opinions on various aspects of health care.…”

Barriers affecting utilization of family planning services among rural Egyptian women

“…As for administrative barriers, about one fifth of our participants reported a fear of using the service due to reports of bad experiences by others. This is supported by the findings of 2 other studies where lack of acceptance of FP services was due to unsuitable regulations in the facility [24,25]. Administrative barriers could lead to dissatisfaction with the service and reluctance to use it and discontinuation.…”