What can phenomenology offer the consumer?

Abstract

PurposeConsumer discourse is a narrative of generically (in)formed, goal‐directed activity. If research interprets such practice, it is often deemed to draw upon phenomenology. Returning to the philosophers (Gadamer, Heidegger, Merleau‐Ponty and Ricoeur) who shaped phenomenology, the purpose of this paper is to argue that consumer studies should further cultivate their important insight – that action (particularly perceiving) is structured temporally as always already realising our pre‐given meaning. Entities are prima facie experienced as “ready‐to‐hand” “equipment” enabling “potentiality‐for‐being”. Hermeneutic phenomenology is thus a philosophical resource offering appropriate spatio‐temporal images for people responding to media marketing's branded life‐styles.Design/methodology/approachDrawing upon authoritative academic resources, the paper proceeds from philosophical definition to resulting analytical methods in marketing research, using a brief Malaysian case study as an example. Philosophically, phenomenology's core perception is of persons as located in a life‐world of socially shared concepts whose employment/ emplotment is said to “fore‐structure” (Heidegger) their understanding, shaping their “projections” (Gadamer) or expectation of events. Phenomenology posits one engages in a “hermeneutic circle of understanding” – aiming at resolving contradiction between such “fore‐sight” and our subsequent perceptions of events. Consumers thematise “pre‐understood” experience in articulating their storied accounts.FindingsDrawing on phenomenology's account of perceiving, the paper suggests qualitative marketing research unpacks consumers' generic expectation of branding narrative as equipment enabling potentiality‐for‐being, regarding narrative as addressing assumed audience expectation.Originality/valueThe paper provides a conceptual route through phenomenology's application to marketing communication research practice.

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