What are the most important predictors of computer science students' online help-seeking behaviors?

Hao, Qiang; Wright, Ewan; Barnes, Brad; Branch, Robert Maribe

doi:10.1016/j.chb.2016.04.016

Cited by 71 publications

(23 citation statements)

References 28 publications

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“…Help seeking is a cognitive skill involving a series of actions including realizing the problems, identifying the needs of help, forming questions of needs and then choosing channels to solicit help [18,19]. Help seeking can be identified as an effective getting strategy for acquiring information, getting support and solving problems with others' help [19]. People can get help from their family, friends, teachers, classmates and some other professionals to solve problems about life, learning, health, and etc [19,20].…”

Section: Help Seeking Behaviormentioning

confidence: 99%

“…Help seeking can be identified as an effective getting strategy for acquiring information, getting support and solving problems with others' help [19]. People can get help from their family, friends, teachers, classmates and some other professionals to solve problems about life, learning, health, and etc [19,20]. Developing of internet-related technologies has been influencing the way of help seeking, help seeking online becomes a main channel to solicit help, especially in the condition of rapid development of mobile internet and smartphone [21].…”

Section: Help Seeking Behaviormentioning

confidence: 99%

See 1 more Smart Citation

Why patients switch help from online to offline: An empirical investigation of emotions and effects of cognitions

Yin

Luo²,

et al. 2018

Proceedings of the 51st Hawaii International Conference on System Sciences

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People have different reactions when they encounter different levels of health threats. Individual cognitions towards the seriousness of health threat and emotions arise from health threats often motivate people to seek help online and offline. To examine the effects of cognitions and emotions on help seeking behaviors on different levels of health threats, we propose a research model based on protection motivation theory and cognition-emotion-behavior framework. Empirical data were collected through questionnaires and analyzed by Smart PLS. The results show that perceived susceptibility and perceived severity have positive significant influence on fear which leads on anxiety. Perceived health knowledge has negative influence on anxiety. Fear and anxiety can motivate individuals to seek help online and offline, especially in the high health threats condition. In addition, fear has significant influence on help seeking offline while anxiety has significant influence on help seeking online. Expectation confirmation has different effects on help seeking offline in different levels of health threats. This study extends PMT through the lens of cognition-emotion-behavior framework, and it expands research scope to help seeking behaviors.

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Section: Help Seeking Behaviormentioning

confidence: 99%

Section: Help Seeking Behaviormentioning

confidence: 99%

Why patients switch help from online to offline: An empirical investigation of emotions and effects of cognitions

Yin

Luo²,

et al. 2018

Proceedings of the 51st Hawaii International Conference on System Sciences

View full text Add to dashboard Cite

show abstract

“…The AGQ-R developed by Elliot and Murayama (2008) measures four aspects of achievement goals, including mastery-approach, mastery-avoidance, performance-approach, and performance-avoidance goal commitment. Online Help-Seeking Measures developed by Hao, Wright, Barnes, & Branch (2016) included three questions measuring online help seeking. Based on the studies of Puustinen and Rouet (2009) and Cheng and Tsai (2011), three aspects of online help seeking were measured, including searching, asking teachers and asking peers or unknown experts online for help.…”

Section: Instrumentmentioning

confidence: 99%

“…Survey: the influence of achievement goals on online help seeking Section 1: Online help-seeking measures (Hao, Wright, Barnes, & Branch, 2016)…”

Section: Appendixmentioning

confidence: 99%

The influence of achievement goals on online help seeking of computer science students

Hao¹,

Barnes²,

Wright

et al. 2016

Brit J Educational Tech

Self Cite

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This study investigated the online help‐seeking behaviors of computer science students with a focus on the effect of achievement goals. The online help‐seeking behaviors investigated were online searching, asking teachers online for help, and asking peers or unknown people online for help. One hundred and sixty‐five students studying computer science from a large research university in the south‐eastern United States participated in the study. It was found that students searched online significantly more frequently than they asked people online for help. Contrary to prior findings on face‐to‐face help seeking, no achievement goals were found to be significant in predicting the tendencies of students to seek help online. These findings provide evidence to support the role of online searching as an integral part of online help seeking and demonstrate that research findings on face‐to‐face help seeking should not be assumed to be naturally extendable to online help seeking.

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“…One of the limitating factors of mediated help-seeking one can use (for history of mediated communication, see [23][24]) is the incapacity to use one's prior knowledge in a specific task [1,[9][10]. This prior knowledge constitutes a first level of intellectual solicitation, which is essential for the acquisition of autonomy in learning with ICT on a notional level.…”

Section: Prior Knowledgementioning

confidence: 99%

The question of students’ autonomy in academic learning when using ICT: Case study in analysing help interactions involving two 9th graders with a visual impairment

Gaborit¹,

Archambault²,

Puustinen³

et al. 2018

MMC_C

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Research on help-seeking and tutoring has mostly been experimental. Still, identified categories can be found in natural learning situations. The use of Information and communication technologies (ICT) by students with a visual impairment (VI) modifies learning conditions and brings students' autonomy into play. This article aims to present a pilot study involving several research domains: academic help; ICT; visual impairment. New categories associated to help strategies, ICT and visual impairment have been identified using a new methodological approach.

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What are the most important predictors of computer science students' online help-seeking behaviors?

Cited by 71 publications

References 28 publications

Why patients switch help from online to offline: An empirical investigation of emotions and effects of cognitions

Why patients switch help from online to offline: An empirical investigation of emotions and effects of cognitions

The influence of achievement goals on online help seeking of computer science students

The question of students’ autonomy in academic learning when using ICT: Case study in analysing help interactions involving two 9th graders with a visual impairment

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