“…Another term, often used in EU documents, is modernisation, which gives a positive ring to processes aiming at making the provision of services less bureaucratic, more efficient and innovative (Newman, 2001;Cochrane, 2004;Newman et al, 2008). More normatively charged is the concept of retrenchment (Pierson, 1994;Clayton and Pontusson, 1998;Starke, 2006), which implies a reduction in the support provided by the state to certain social policies and services. Then, of course, there are more clear-cut terms -which also specifically apply to public social service -such as privatisation, which refers to the growing (re-)involvement of private providers, be they the family, the market or the community (Leibetseider et al, in this volume), and marketisation, which implies a shift towards a market logic and market providers Anttonen and Meagher, 2013;Anttonen and Karsio, in this volume).…”