2006
DOI: 10.1001/archsurg.141.12.1176
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Web Relationships Between Physicians and Individuals Seeking Information on Hepatopancreatobiliary Diseases

Abstract: The Internet has led to widespread Web consulting, the proportions of which are not yet known; there is not yet agreement on its management. Design: We verified the typology and needs of people and patients of a single-language population inquiring about a homogeneous group of diseases treated in tertiary reference centers and their reason for writing. Data were extracted and coded from e-mail messages received over 27 months by a noninstitutional Web site devoted to surgically treatable hepatopancreatobiliary… Show more

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Cited by 6 publications
(4 citation statements)
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“…27 , 28 Participants appeared more willing to branch out to alternative methods of computer-based communication, such as the patient portal, if they had a dissatisfying relationship with their provider. 29 …”
Section: Discussionmentioning
confidence: 99%
“…27 , 28 Participants appeared more willing to branch out to alternative methods of computer-based communication, such as the patient portal, if they had a dissatisfying relationship with their provider. 29 …”
Section: Discussionmentioning
confidence: 99%
“…Therefore, group‐specific interests have to be taken into account, and the provided information content must be consistent throughout groups (6, 9). The relatively high proportion of questions asked of the online expert panel by proxies also raise ethical, privacy, patient security, and legal concerns not occurring to the same extent in face‐to‐face health care, which have to be considered and solved like those discussed for e‐communication in general (9, 11, 16, 19, 20).…”
Section: Discussionmentioning
confidence: 99%
“…Similar to published data from other medical expert services and e‐mail consultations, many inquirers asked common questions on (rheumatic) symptoms/diseases, diagnostic procedures, and medication/treatment (1, 2, 5, 17, 21, 22). These standard issues are either not completely met in regular health care or they arise after face‐to‐face appointments (2, 9, 17, 19, 22). Since patients and/or relatives obviously use more than one source of information, physicians should explicitly address and critically comment on the retrieved (online) information during face‐ to‐face visits in order to avoid confusion and/or misconception.…”
Section: Discussionmentioning
confidence: 99%
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