Web 2.0 Tools Ease Renovation Service Disruptions at The Ohio State University Libraries

Abstract

ABSTRACT. The Thompson Library, the main library of The Ohio State University (OSU), began a major renovation in fall 2006 that required the library to close for three years. During this time, the bulk of the circulating collection and many of the personnel relocated to an interim facility. The distance imposed by the renovation created special challenges for service to patrons and communication among library faculty and staff. The OSU Libraries used blogs, podcasts, a wiki, instant messaging, and the campus course management system to reach as many of the constituents of the campus community as possible.

The use of marketing concepts in library services: a literature review

“…Peltier-Davis (2012) produced a field guide on Web 2.0 tools and their applications for libraries and information centers. Libraries are using these tools to reach as many users as possible (Lee, 2006;Black and Kilzer, 2008;Nguyen, 2008;Dale et al, 2011) for educational reasons, sharing news, marketing their services and providing information literacy instruction (Stover, 2006;Lepik, 2007;Boxen, 2008;Morris and Allen, 2008;Robertson et al, 2008;Adolphus, 2009;Schwamm et al, 2009;Mahmood and Richardson, 2011;Anderson and Nelson, 2012). Boxen (2008, p. 21) reviewed the content of the related literature to "see which articles demonstrate a qualitative or quantitative benefit to the libraries where they are used".…”

Exploring the Enterprise Value of Wikis through Media Choice Theories

“…Low Wikis are largely a many -to-many communication medium where messages are directed to groups and not the individual. (Black & Kilzer, 2008;Bean & Hott, 2005;Daft & Lengel, 1986;Dove et al, 2005;Leuf & Cunningham, 2001;Majchrzak et al, 2006;Wiki, 2008;Wikipatterns, 2008) Copyright © 2010, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited.…”

“…( Daft & Lengel, 1986;Dennis & Valacich, 1999;Dove et al, 2005;Fowler, 1999;Littlefield, 2005;Short et al, 1976;Thoeny, 2005;Wikipatterns, 2008) CGT Co-presence, Visibility, Audibility Face-to-face interactions and media richness Low Wiki users are largely dispersed. (Daft & Lengel, 1986;Ebersbach et al, 2008;Goowiki, 2008;Hasan & Pfaff, 2006;Havenstein, 2008;Heck, 2005;Mayfield, 2008;Wikipatterns, 2008) Simultaneity ability to send and receive information at the same time Low Wiki users editing content are not simultaneously reviewing changes and other postings (Black & Kilzer, 2008;Clark & Brennan, 1991;Fowler, 1999;Lio et al 2005;Majchrzak et al, 2006;Short et al, 1976;Wikipatterns, 2008) Low: (Timothy, 2008;Venners, 2004;Wagner, 2004;Wiki, 2008) Medium: (Daft & Lengel, 1986;Foremski, 2005;Fowler, 1999;Leuf & Cunningham, 2001;Majchrzak et al, 2006;Wikipatterns, 2008) Reviewability → reprocessability of TMS High Wiki-based content remains a reference point. Even deleted or modified messages can be reverted to identify previous content.…”