“…The Web 2.0 constitutes an Internet-based digital platform that enables the creation of social networks, facilitating information dissemination and knowledge sharing (Joo & Normatov, 2013). Consequently, fi rms are deploying Web 2.0 technologies, such as social networking, wikis, and blogging to improve collaboration and Web 2.0 knowledge sharing within their boundaries (Lim, Trimi & Lee, 2010). In addition, although the literature suggests that the fi ndings of studies examining KM practices in large companies are unlikely to be generalizable to SMEs, very few and recent studies focus on this specifi c type of fi rms (Chan, Chong & Zhou, 2012;Huy, Rowe, Truex & Huynh, 2012).…”