Volunteer ombudsmen in the nursing home: Obstacles to retention

Persson, Diane

doi:10.1016/j.jaging.2004.01.003

Cited by 12 publications

(11 citation statements)

References 12 publications

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“…9 In Persson's 2004 study, 23% of the volunteers were not likely to recommend volunteering in the ombudsman program to others. 7 In contrast, all but one of the participants in this current study indicated they would recommend volunteering. Still, in the present study, several volunteers did note a lack of satisfaction in that they had departed from the program due to conflict with facility administrators.…”

Section: Satisfaction and Rewardmentioning

confidence: 66%

“…3 With nearly 38,000 nursing and assisted living facilities nationwide to cover, recruitment and retention of volunteers are essential elements of program management, and has historically been problematic for many programs nationwide. 7 In Harris County alone the residents of 95 nursing facilities could benefit from the weekly visits of a volunteer ombudsman, but even with recent significant increases in volunteer numbers, an average of 25% of the facilities do not have an assigned volunteer. To identify factors that impact recruitment, retention, and barriers to ongoing participation, we surveyed past and present volunteers currently residing in a greater metropolitan area.…”

Section: Introductionmentioning

confidence: 99%

“…7 Having results from the two studies permits consideration of differences and trends within the same ombudsman program over the 10 years separating the two studies, and allowed us to explore some potential consequences of changes made to recruitment and communication strategies. We anticipated that we would find a direct correlation between the increase in numbers of volunteers in recent years and the move to internetbased approaches.…”

Section: Introductionmentioning

confidence: 99%

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Utilizing online tools to increase volunteer ombudsmen presence in long-term care

Shelley¹,

Castro²,

Cron³

2015

Geriatric Nursing

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Section: Satisfaction and Rewardmentioning

confidence: 66%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Utilizing online tools to increase volunteer ombudsmen presence in long-term care

Shelley¹,

Castro²,

Cron³

2015

Geriatric Nursing

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“…The positive survey findings may reflect a social desirability bias (Gittelman et al, 2015). There are several challenges that would be worth addressing in future studies including ensuring fidelity to the program, additional support and education for facilitators and assistance for them in finding volunteers (Persson, 2004).…”

Section: Discussionmentioning

confidence: 99%

'It makes life worthwhile!' Peer mentoring in long-term care—a feasibility study

Theurer

Stone

Suto

et al. 2020

Aging & Mental Health

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Objectives: Loneliness and depression are of increasing concern in long-term care homes made more urgent by viral outbreak isolation protocols. An innovative program called Java Mentorship was developed that engaged community volunteers and resident volunteers (mentors) as a team. The team met weekly, received education, and provided visits and guidance in pairs to socially disengaged residents (mentees). The purpose of this study was to assess the feasibility of conducting a larger study. Method: We conducted a mixed-methods pre-post study to evaluate the program. We collected feasibility data associated with the program implementation, including assessment of the sample and ability to recruit; procedures for data collection; retention, program adherence and acceptability; and residents' responses including loneliness, depression, purpose in life, social identity and sense of belonging outcomes. We enrolled community mentors (n ¼ 65), resident mentors (n ¼ 48) staff facilitators (n ¼ 24) and mentees (n ¼ 74) in 10 Canadian sites. Results: Most feasibility objectives were met, and adherence and acceptability were high. Some resource challenges and low retention rates among resident mentors were noted. We found a 29% reduction in depression scores (p ¼ .048; d ¼ .30) and 15% reduction in loneliness scores (p ¼ .014; d ¼ .23). Purpose in life, social identity and sense of belonging were unchanged. Interviews among participants indicated high acceptability and positive perceptions of the program. Conclusion: The study findings reveal a potential role for mentorship as a viable approach to reducing loneliness and depression in long-term care settings and lay the groundwork for future research.

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“…Ombudsmen can also suggest strategies, techniques, and approaches that family members can use in addressing council concerns. Research suggests ombudsmen have three primary roles: therapeutic supporter, mediator, and advocate (Monk, Kaye, & Litwin, 1984;Institute of Medicine, 1995;Keith, 2000;Persson, 2004). The therapeutic supporter, or friendly visitor role, focuses on the provision of emotional support and expresses concern or caring.…”

Section: Journal Of Gerontological Social Workmentioning

confidence: 99%

Family Councils in Nursing Facilities: Strategies for Effective Participation

Persson¹

2008

Journal of Gerontological Social Work

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This article provides an overview of the role of family councils. The contributions of the three groups that play a significant role in the development and support of family councils, relatives and friends of the facility's residents, facility administration and staff, and local advocacy organizations, are discussed. The role of the staff advisor, generally the facility social worker, is a major key to a successful council. Barriers that impede family council success are identified, and strategies that improve effectiveness are presented. Family councils play an important part in improving the quality of lives of long-term care residents.

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Volunteer ombudsmen in the nursing home: Obstacles to retention

Cited by 12 publications

References 12 publications

Utilizing online tools to increase volunteer ombudsmen presence in long-term care

Utilizing online tools to increase volunteer ombudsmen presence in long-term care

'It makes life worthwhile!' Peer mentoring in long-term care—a feasibility study

Family Councils in Nursing Facilities: Strategies for Effective Participation

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