“…However, in this study, a couple of issues revealed a major limitation of the management support system-the obvious lack of an LTC vision and strategic plan, including a plan to develop long-term strategies to attract new entrants. For one thing, the management tended to focus more on reactive support (e.g., dealing with "difficult family members") instead of proactive support (e.g., developing more family-oriented care philosophies and policies) as well demonstrated in previous studies (Baumbusch & Phinney, 2014;Curry, Walker, Hogstel, & Walker, 2007;Hamann, 2014;Persson, 2008). For another, the management effort to help staff with the "development of potentialities" had little to do with career development and, thus, could hardly attract new entrants.…”