Voluntary Use of Information Technology: An Analysis and Synthesis of the Literature

Tsai, Hsing-Yi; Compeau, Deborah; Meister, Darren

doi:10.1057/jit.2016.6

Cited by 21 publications

(23 citation statements)

References 80 publications

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“…In our study, we focus on the volitional context of use. We understand voluntariness as the realisable voluntariness and as defined by Tsai et al to be “the freedom (both facilitated and inhibited) in the technological environment and the social environment for the individual not to use the technology” (Tsai, Compeau, & Meister, 2017, p. 152). This definition allows us to capture and analyse behavioural outcomes that exist along a spectrum between continuance and discontinuance, and where users have agency and are able to exercise it.…”

Section: The Framing Of Our Studymentioning

confidence: 99%

Generative mechanisms of workarounds, discontinuance and reframing: a study of negative disconfirmation with consumerised IT

Zamani

Pouloudi

2020

Information Systems Journal

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This study investigates the observed behavioural outcomes when users experience negative disconfirmation with consumerised IT artefacts with the aim to identify the generative mechanisms of these outcomes. We analyse blogposts, authored and published by tablet users, where they narrate their experience with an IT artefact. We employ grounded theory method techniques, and through the lens of Critical Realism and the application of abduction and retroduction, we identify three user accommodating practices following negative disconfirmation, namely discontinuance behaviour, workarounds and reframing, and two generative mechanisms with enduring properties and causal power over them: solution identification and cost/benefits assessment. Our work contributes to the literature of volitional IT use and the consumerisation of IT, by uncovering the mechanisms that pave the way towards observed user behaviours.

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Section: The Framing Of Our Studymentioning

confidence: 99%

Generative mechanisms of workarounds, discontinuance and reframing: a study of negative disconfirmation with consumerised IT

Zamani

Pouloudi

2020

Information Systems Journal

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“…The perception of voluntariness has also been found to be important predictor of intentions. Voluntariness is conceptualised as an individuals' subjective perception of their freedom to use or avoid using a new technology (Moore & Benbasat, 1991;Tsai, Compeau, & Meister, 2017;Wu & Lederer, 2009). Perceived voluntariness has been investigated as a direct predictor of intention to use information technologies, with negative relationships typically hypothesised and found.…”

Section: Technology Acceptance Model (Tam)mentioning

confidence: 99%

Empowering householders: Identifying predictors of intentions to use a home energy management system in the United Kingdom

2020

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Trials of technologies designed to promote residential demand-side energy management (DSM) have found aggregate levels of load-shifting behaviour and curtailment in energy use. These aggregate data, however, mask considerable differences in people's engagement in DSM at an individual household level. We present the findings of a quantitative exploration of people's intentions to use a home energy management system (HEMS) for residential DSM in the United Kingdom. The technology acceptance model (TAM) was used in conjunction with constructs measuring psychological empowerment and environmental attitudes to explore participants' acceptance of a HEMS to facilitate load-shifting. Findings from a mediation analysis showed perceptions of the usefulness of the HEMS and its ease of use were important predictors of people's intentions to use one. They also highlight a potential conflict between an individual's home energy consumption goals and national DSM goals. The implications of these findings for understanding end-user acceptance of HEMS are discussed. We conclude that seeking opportunities to promote shared, internalised goals for residential DSM may be an avenue for increasing the uptake and use of technologies designed to enable load-shifting (and other energy conservation behaviours) among endusers.

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“…All these aspects can be further detailed. For example, voluntariness can be divided in several categories [34].…”

Section: Acceptance and Use Of Technologiesmentioning

confidence: 99%

Which Factors Govern the Use of Emergency Response Information Systems? Insights from an Ethnographical Study of a Voluntary Fire Department

Weidinger¹,

Schlauderer²,

Overhage³

2022

Proceedings of the Annual Hawaii International Conference on System Sciences

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To realize the digitalization potential of emergency response processes, several information technologies have been proposed that shall support firefighters in their operations. In the incident command process, especially emergency response information systems (ERIS) are supposed to raise the situation awareness and overall efficacy. Despite their theoretical potential, these technologies only slowly disseminate in practice, however. While extant acceptance models can basically explain firefighters' intention to use them, the actual usage so far remained unexplored. To gain an in-depth understanding of the specific domain and its influence on the usage of technologies, we ethnographically observed a voluntary fire department over several years. During its digitalization of command processes, we identified operational specialties like flexibility, organizational requirements like error culture, and social aspects like perceived importance that influence the introduction of an ERIS. These factors shall enrich existing acceptance models and help to better consider the special characteristics of the firefighter domain.

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Voluntary Use of Information Technology: An Analysis and Synthesis of the Literature

Cited by 21 publications

References 80 publications

Generative mechanisms of workarounds, discontinuance and reframing: a study of negative disconfirmation with consumerised IT

Generative mechanisms of workarounds, discontinuance and reframing: a study of negative disconfirmation with consumerised IT

Empowering householders: Identifying predictors of intentions to use a home energy management system in the United Kingdom

Which Factors Govern the Use of Emergency Response Information Systems? Insights from an Ethnographical Study of a Voluntary Fire Department

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