Voice User Interfaces

Hura, Susan L.

doi:10.1016/b978-0-12-374017-5.00006-7

Cited by 5 publications

(3 citation statements)

References 8 publications

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“…However, when the questions were not asked by the live interviewer, but added to the IVR, there was more disclosure when a female voice was heard over the IVR voices along this type of dimension to examine the differences reported in subjective preferences or responses between personae. A persona is defined as the "personality of a speech interface inferred by users based on the behavior of the VUI" (Hura, 2008). This dimension is crucial, as speaker type and form that ought to be utilized would vary depending on the IVR's application (Stentiford & Popay, 1999;Reeves & Nass, 1997).…”

Section: Disclosurementioning

confidence: 99%

The impact of voice characteristics on user response in an interactive voice response system

Evans

Kortum

2010

Interacting with Computers

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Section: Disclosurementioning

confidence: 99%

The impact of voice characteristics on user response in an interactive voice response system

Evans

Kortum

2010

Interacting with Computers

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“…Specific criteria to design a speech interface have also been reported. 28,29 Nevertheless, as for the whole interface, the set of criteria of any author does not meet the needs of our application. Hence, the following criteria have been selected to design the proposed speech interface: r Consistency regarding the dialogue and errors recovering: notify about executed commands and alert about non-recognized commands.…”

Section: Human-robot Interface For Teleoperationmentioning

confidence: 99%

Command-based voice teleoperation of a mobile robot via a human-robot interface

Poncela

Gallardo-Estrella

2014

Robotica

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SUMMARYVerbal communication is the most natural way of human-robot interaction. Such an interaction is usually achieved by means of a human-robot interface (HRI). In this paper, a HRI is presented to teleoperate a robotic platform via the user's voice. Hence, a speech recognition system is necessary. In this work, a user-dependent acoustic model for Spanish speakers has been developed to teleoperate a robot with a set of commands. Experimental results have been successful, both in terms of a high recognition rate and the navigation of the robot under the control of the user's voice.

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“…The variance in voice use is high, and there is little design guidance for the proper selection of voice. This variance in voice can be categorized under the general concept of persona, or the "personality of a speech interface inferred by users based on the behavior of the [voice user interface]," (Hura, 2008). Under this concept of persona, synthetic voices have been found to possess emotional qualities such as happiness and sadness, and these voices are also given stereotypic gender qualities (Nass, Foehr, & Somoza, 2001;Lee, Nass, & Brave, 2000).…”

Section: Introductionmentioning

confidence: 99%

He Says, She Says: Does Voice Affect Usability?

Edwards

Kortum

2012

Proceedings of the Human Factors and Ergonomics Society Annual

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Interactive voice response systems (IVRs) are ubiquitous user interfaces that allow customers to gather information and execute transactions. Because the entire user interaction is auditory-based, the voice used in the IVR is of high importance. Entities that field IVRs go to great lengths to select appropriate voices, usually on the basis of aesthetics of the voice, or on branding considerations. While much has been written on the usability of these IVR systems from the perspective of navigation, the impact of the voice on the usability of IVRs has not been well explored. Towards this end, we investigated the impact of voice personality and speaker gender on the usability of an interactive voice response system. Results suggest that voice characteristics can have an impact on the perceived usability of the system, with male voices resulting in higher usability metrics than female voices.

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Voice User Interfaces

Cited by 5 publications

References 8 publications

The impact of voice characteristics on user response in an interactive voice response system

The impact of voice characteristics on user response in an interactive voice response system

Command-based voice teleoperation of a mobile robot via a human-robot interface

He Says, She Says: Does Voice Affect Usability?

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