“…In particular, speech-based systems are expected to move towards greater complexity in response to the heightened demand for dynamic and open-ended interactions, potentially with non-voice complements [6,63]. This added demand for multi-modality makes the Wizard's task and the information bandwidth more complex [13,50], yet he/she cannot fumble because if they are too slow to respond, the end-user may react negatively, avoid using the new features being tested, or make mistakes that would not otherwise occur in a real system. Therefore, when the task is complex, ill-defined, multi-modal or multi-threaded, and/or dynamic, the burden on the Wizard can increase dramatically, to the point that they can become "lost in space," i.e., unable to determine where they need to go in the Wizarding interface [59,62].…”