Visitors’ satisfaction at managed tourist attractions in Northern Norway: Do on-site factors matter?

Jensen, Øystein; Li, Yuan; Uysal, Muzaffer

doi:10.1016/j.tourman.2017.06.025

Cited by 60 publications

(43 citation statements)

References 29 publications

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“…Another study [7] also reported that tourists assess natural areas and their gateway cities differently with the former being more likely to create a positive image than the latter. Locations with different types of on-site factors (i.e., presentation platform and support services) have also been found to influence visitors' perceptions and satisfaction [48].…”

Section: Discussionmentioning

confidence: 99%

Segmentation of Nature-Based Tourists in a Rural Area (2008–2009): A Single-Item Approach

Deng

Jian²

2019

Sustainability

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Although much research on nature-based tourism (NBT) has been conducted in natural areas, such as national parks and other protected areas, studies on NBT in rural areas have been limited. Moreover, few NBT studies, if any, have examined the impact of seasons and/or locations on visitors’ perceptions of NBT. This comes as little surprise, given that naturalness, the fundamental core of NBT, is likely to vary with seasons and locations. To this end, this study examines NBT in a rural area in the Appalachian Region, USA, with a focus on market segmentation, based on data collected from a four-season on-site survey of 2692 visitors. Different from many other tourism market studies where multiple-item measures are used, this study uses a single-item measure on natural observation/study to identify NBT segments. Analysis of variance, Chi-square analysis, and discriminant analysis are used to confirm NBT segments and determine the effectiveness of the use of the single-item approach for segmentation. The results show that the single-item approach is effective to differentiate visitors by their socio-demographics and trip characteristics, with findings being consistent with NBT studies in natural areas. It is worth noting that people’s responses to questions on natural observation/study vary with seasons and locations, suggesting that different perceptions of natural affinity may arise from the differences in seasons and locations with different levels of natural elements. Theoretical, methodological, and managerial implications are discussed.

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Section: Discussionmentioning

confidence: 99%

Segmentation of Nature-Based Tourists in a Rural Area (2008–2009): A Single-Item Approach

Deng

Jian²

2019

Sustainability

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“…Its location where is not too far from other public center indicated by existence of cellular network which can be easily accessed by tourists at Bukit Jaddih karst. Several tourism areas along with various information and promotion facilities that are managed organically or privately, require fast and growing mobile network access [16,17].…”

Section: Resultsmentioning

confidence: 99%

“…Advances in information, such as the internet and mobile phone networks can make it easier for travelers to visit and receive accommodation services directly [17]. Diversification of attraction allows visitors to be more satisfied and experience a unique, educated, and well organized tourism atmosphere [14].…”

Section: Resultsmentioning

confidence: 99%

Ecotourism Development Strategy of Bukit Jaddih Karst, Madura

Parmawati

imaniyah

Rokani

et al. 2018

JITODE

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Bukit Jaddih karst in Bangkalan, Madura, is an ex-limestone mining location managed partially by individuals or community groups as tourism area. This study aims to develop sustainable strategies for Bukit Jaddih karst resources and ecotourism. Data were obtained from questionnaires given to 30 respondents consisting of visitors, miners, traders, society, and policymaker then being analyzed for the strategy on the development of tourism object. SWOT strategy

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“…There are many different methods that have been used in the research of visitor satisfaction and data analyses for this purposes. Above basic statistics it is possible to mention for example structural equation modelling (del Río, Agüera, Cuadra, & Morales, 2017;Romão et al, 2014), path analysis (Matzler et al, 2007), formative modelling (Cong, 2016) or common statistical method, such as paired/independent-samples t-test, one-way analysis of variance (ANOVA), regression and correlation (Agyeiwaah, Adongo, Dimache, & Wondirad, 2016;Parola, Satta, Penco, & Persico, 2014), Item-Objective Congruency (IOC) index (Choovanichchannon, 2015), exploratory factor analyses (EFAs), principal components analyses with Varimax rotation and MANOVA (Jensen, Li, & Uysal, 2017) or hybrid text mining methodology using artificial intelligence (Kim, Park, Yun, & Yun, 2017).…”

Section: Visitors' Satisfactionmentioning

confidence: 99%

Satisfaction of European Tourists – Benchmarking of EU Countries

Štumpf¹,

Vojtko²,

Valtrová³

2018

Glob Bus Financ Rev

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High level of satisfaction of tourists is one of the most common goals of sustainable tourism destinations. The general assumption is that higher level of tourists' satisfaction leads to a higher tourists' loyalty to destinations. This research looks on this relationship from macro level of European Union (EU) countries. We have used data from Eurobarometer-Preferences of Europeans towards Tourism between 2013 and 2016to statistically compare and analyse several satisfaction indicators of European tourists incoming the chosen EU countries. The results show significant differences amongst countries as destinations and could be used to identify strengths and weaknesses of EU countries as tourism destinations. The robust data set enables the benchmarking of EU countries as tourism destinations from the tourists' satisfaction point of view. This study shows the ranking of the EU countries in several dimensions of tourists' satisfaction.

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Visitors’ satisfaction at managed tourist attractions in Northern Norway: Do on-site factors matter?

Cited by 60 publications

References 29 publications

Segmentation of Nature-Based Tourists in a Rural Area (2008–2009): A Single-Item Approach

Segmentation of Nature-Based Tourists in a Rural Area (2008–2009): A Single-Item Approach

Ecotourism Development Strategy of Bukit Jaddih Karst, Madura

Satisfaction of European Tourists – Benchmarking of EU Countries

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