“…Framing non-routine problems Once a non-routine event is experienced, subsidiary managers have to frame the non-routine problem: to understand and define its nature, scope and boundaries by building a conceptual interpretation (Baer, Dirks, & Nickerson, 2012;Cowan, 1990;Lyles, 1981;Lyles & Mitroff, 1980;Smith, 1988Smith, , 1989Vaccaro, Brusoni, & Veloso, 2011). Initially, because of the ambiguities, complexities and ill-structured nature of problems (Simon, 1973), it can be difficult to comprehend them accurately, or to initiate appropriate actions to stimulate the development of solutions.…”