Views of Community Managers on Knowledge Co-creation in Online Communities for People With Disabilities: Qualitative Study

Amann, Julia; Rubinelli, Sara

doi:10.2196/jmir.7406

Cited by 28 publications

(60 citation statements)

References 82 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Although numerous businesses have started to harness the advance potential of online communities by utilizing them as an online environment for customer co-innovation and value co-creation, healthcare organisations are lagging behind (Amann et al 2016;Nambisan 2002). To date, more and more healthcare organisations are recognising the importance of OHCs as a significant platform of complementary service to improve the total quality of healthcare services delivery (Amann and Rubinelli 2017). Hence, healthcare organisations can extend a better understanding of various types of consumer value co-creation that is delivered by OHCs (Nambisan and Nambisan 2009).…”

Section: Discussion and Directions For Future Workmentioning

confidence: 99%

Online Value Co-Creation in the Healthcare Service Ecosystem: A Review

Aghdam¹,

Watson²,

Ziaimatin³

2018

Australasian Conference on Information Systems 2018

View full text Add to dashboard Cite

Nowadays, the role of patients in the healthcare domain is extending beyond being passive healthcare recipients to becoming "makers and shapers" of healthcare services. In the healthcare service ecosystem, Online Health Communities (OHCs) foster co-creation among the different actors. Over the last five years, a number of articles that focus on value co-creation in the healthcare services have surfaced that highlight the significance of the interactions and engagements between the healthcare ecosystem levels. Accordingly, this paper aims to conduct a systematic review of the literature focusing on the role of OHCs as facilitators of value co-creation in the healthcare service ecosystem. A systematic review of the literature was conducted with articles published between 2013 and 2018. Thematic analysis revealed three key themes including "value is ubiquitous", "online resources connectivism", and "informational and emotional support". This paper provides a structured overview of the current literature and identifies opportunities for future research.

show abstract

Section: Discussion and Directions For Future Workmentioning

confidence: 99%

Online Value Co-Creation in the Healthcare Service Ecosystem: A Review

Aghdam¹,

Watson²,

Ziaimatin³

2018

Australasian Conference on Information Systems 2018

View full text Add to dashboard Cite

show abstract

“…Hickey et al [ 21 ] employed thematic analysis in their mixed-method, longitudinal study of factors that influence nurses’ career choices and aspirations. Finally, Amann and Rubinelli [ 22 ] used thematic analysis to understand the views of community managers on knowledge cocreation in Web-based health communities for people with disabilities.…”

Section: Methodsmentioning

confidence: 99%

“…These 5 hospitals made a total of 159 posts between March 1, 2014, and April 30, 2014, on their Facebook pages. Following the thematic analysis steps proposed by Braun and Clarke [ 14 ] and widely adopted in the extant literature (eg, [ 22 - 24 ]), we analyzed the 159 posts.…”

Section: Methodsmentioning

confidence: 99%

Exploring Hospitals’ Use of Facebook: Thematic Analysis

Kordzadeh¹,

Young²

2018

J Med Internet Res

View full text Add to dashboard Cite

BackgroundAlthough health care organizations such as hospitals and clinics have widely embraced social media as a means to educate the community on health topics and increase patient loyalty and satisfaction, little is known about the content these organizations actually share when using social media channels.ObjectiveThis study aimed to explore the types of content US hospitals post on their Facebook pages and how hospitals’ Facebook activities differ with regard to content types.MethodsWe collected and thematically analyzed more than 1700 Facebook posts made over a 3-month period by 17 US hospitals. During the first phase, the 2 researchers coded a set of 159 posts and created an initial thematic web of content. During the second phase, the researchers coded the remaining posts and then revised, refined, and validated the initial web of content accordingly. Coding consensus was achieved on 1184 of the 1548 analyzable sampled posts (76.49%).ResultsWe identified a list of 13 unique health social media post themes and classified those themes into 3 thematic groups that included announcing, sharing, and recognizing activities. The most frequently used theme was sharing health information, which appeared in 35.81% (424/1184) of the posts analyzed. Such posts sought to provide health tips and advice to community members. Recognizing special days and recognizing employees were the second and third most frequently used themes, respectively, with 14.95% (177/1184) and 11.82% (140/1184) of the posts containing those themes. The frequency of these themes was surprising as the content was geared more toward stakeholders internal to the organization, although most previous literature has focused on social media as a tool to connect with external stakeholders. In addition, we found many of the posts involved more than one theme, and selected sets of themes co-occurred frequently. For example, 25.4% (45/177) of the posts recognizing special days also included content to share health information, and approximately 38% (32/85) of the posts announcing research activities also included content to share health information. Finally, we found similarities and differences between the sampled hospitals in terms of the types of content they posted more frequently on their Facebook pages.ConclusionsHospitals use Facebook as an inexpensive way to educate people on health and wellness topics and to communicate different types of information and news to the public audience. Hospitals and clinics that are expanding their social media activities or are starting to embark on social media strategies can use the results of this study to better formulate their activities on Facebook.

show abstract

“…Hickey, Sumsion [21] employed thematic analysis in their mixed-method, longitudinal study of factors that influence nurses' career choices and aspirations. Finally, Amann and Rubinelli [22] used thematic analysis to understand the views of community managers on knowledge cocreation in online health communities for people with disabilities.…”

Section: Overviewmentioning

confidence: 99%

“…These five hospitals had made a total of 159 posts between March 1, 2014 and April 30, 2014 on their Facebook pages. Following the thematic analysis steps proposed by Braun and Clarke [14] and widely adopted in the extant literature (e.g., [22][23][24]), we analyzed the 159 posts.…”

Section: Phasementioning

confidence: 99%

Exploring Hospitals� Use of Facebook: Thematic Analysis (Preprint)

Kordzadeh¹,

Young²

2017

Preprint

View full text Add to dashboard Cite

Background: While healthcare organizations such as hospitals and clinics have widely embraced social media as a means to educate the community on health topics and increase patient loyalty and satisfaction, little is known about the content that these organizations actually share when using social media channels. Objectives: This study aimed to explore the types of content that U.S. hospitals post on their Facebook pages and how hospitals' Facebook activities differ with regard to content types. Methods: We collected and thematically analyzed more than 1,700 Facebook posts made over a three-month period by seventeen U.S. hospitals. During the first phase, the two researchers coded a set of 159 posts and created an initial thematic web of content. During the second phase, the researchers coded the remaining posts and then revised, refined, and validated the initial web of content accordingly. Coding consensus was achieved on 1184 of the 1548 analyzable sampled posts (76.49%). Results:We identified a list of thirteen unique health social media post themes and classified those themes into three thematic groups that included announcing, sharing, and recognizing activities. The most frequently used theme was sharing health information, which appeared in more than 35% of the posts analyzed. Such posts sought to provide health tips and advice to community members. Recognizing special days and recognizing employees were the second and third most frequently used themes, respectively, with 14.95% and 11.82% of the posts containing those themes. The frequency of these themes were surprising in that the content was geared more toward stakeholders internal to the organization, while most prior literature has focused on social media as a tool to connect with external stakeholders. In addition, we found that many of the posts involved more than one theme and selected sets of themes co-occurred frequently. For example, 25% of the posts recognizing special days also included content to share health information and nearly 38% of the posts announcing research activities also included content to share health information. Finally, we found that hospitals were in some ways similar and in some other ways different in terms of the themes that they predominantly used in their Facebook posts. Conclusions:Using Facebook is an inexpensive, yet effective way for healthcare organizations to educate people on health and wellness topics and to communicate different types of information and news to the public audience. Hospitals and clinics that are expanding their social media activities or are starting to embark on social media strategies can use the results of this study to better formulate their activities on Facebook.

show abstract

Views of Community Managers on Knowledge Co-creation in Online Communities for People With Disabilities: Qualitative Study

Cited by 28 publications

References 82 publications

Online Value Co-Creation in the Healthcare Service Ecosystem: A Review

Online Value Co-Creation in the Healthcare Service Ecosystem: A Review

Exploring Hospitals’ Use of Facebook: Thematic Analysis

Exploring Hospitals� Use of Facebook: Thematic Analysis (Preprint)

Contact Info

Product

Resources

About